Melissa Timmerman
Hazel Green,WI
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Executive Secretary
MercyOne Medical Center
2022.11 - Current
- Provide secretarial and clerical support to Vice President of Patient Care Services/CNO, Vice President of Professional and Support Services and more than 20 Directors.
- Prepare travel arrangements for executive team and prospective Directors.
- Oversee supply and inventory management.
- Prepare letters to patients and colleagues, documents and reports.
- Submit work orders for technology and building problems.
- Process check requisitions, reimbursement requests, and manage budgets.
- Prepare and create documents and reports as needed.
- Scheduling, planning, and preparation for annual awards and scholarship programs.
- Process payroll for Executive Team, Directors and Supervisors.
- Collate and distribute agendas and minutes for executive meetings.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
Certified Residential Real Estate Appraiser
MT Appraisals, LLC
2017.07 - Current
- Make on-site visits, inspect property and interview clients.
- Conduct formal appraisals of real property or land before it is sold, mortgaged, taxed, insured, or developed.
- Examine all variables that impact property's present or future value (comparable home sales, previous sales records, future developments, etc.) Prepare reports that fully explain assessment results and outline methods used.
- Keep abreast of all current regulations, standards and best practices.
- Collaborate with real estate agents, mortgage lenders, and homeowners to gather relevant property information for accurate appraisals.
- Improve report turnaround time by organizing workload effectively, prioritizing assignments based on client deadlines and complexity of tasks involved.
- Enhance property valuation accuracy by conducting thorough research and analysis of market trends, comparable properties, and local economic factors.
- Attend continuing education courses regularly to stay up-to-date on industry regulations, legislation changes, and emerging trends in field of real estate appraisal.
- Assist junior appraisers in developing their skills and understanding of industry best practices by offering mentoring support and sharing knowledge gained from years of experience in field.
- Maintain current understanding of lender requirements and documentation guidelines.
Loan Operations Supervisor
Mound City Bank
2013.06 - 2017.06
- Recruited, hired and trained new employees for loan department.
- Assisted in development of policies and procedures that streamlined workflows while maintaining compliance standards across all aspects of loan operations management.
- Played critical role in supporting growth of company's loan portfolio by efficiently managing daily operations and consistently achieving performance goals.
- Led process improvement initiatives that resulted in reduced costs and increased operational efficiency within loan operations department.
- Managed a team of loan processors, ensuring adherence to regulatory compliance and industry best practices.
- Conducted regular audits of loan files, ensuring complete documentation according to established guidelines and regulations.
- Maintained strong working relationships with underwriting teams, facilitating smooth handoffs between departments during loan process lifecycle stages.
- Effectively managed diverse portfolio of loans, ensuring timely processing while maintaining strict compliance with all applicable regulations and guidelines.
- Responsible for managing and delegating disbursement of taxes, hazard insurance and PMI for Escrow customers
- Prepared monthly, quarterly and annual reports, including FSA, WHEDA, and participation loan status reports.
Systems Compliance Services Account Focal
IBM
2011.05 - 2013.06
- Supported issues with audit tools and worked with tool support teams for problem resolution for client servers.
- Utilized scripting to create solutions where tool functionality may not exist.
- Worked with Level 2 or Level 3 support to troubleshoot client server issues reporting into audit tools.
- Worked to standardize repeatable tasks and steps across multiple accounts within a team while providing coaching and mentoring to the junior team members.
- Created documentation or scripts that could be used to solve the same problem in the future.
- Participated once or more a day in cadence discussion on issues or challenges and receive trouble-shooting input/advice from other team members.
Real Estate Operations Manager/Sr. Underwriter
Premier Bank
2009.06 - 2011.02
- Supervised loan production staff to ensure all loans are being processed in a timely and proper manner for both in house and secondary market investors.
- Supervised accuracy of all loans booked on Precision computer system.
- Served as underwriter for all employee loans and worked with President for approval and closing.
- Made approval and denial recommendations by determining accurate risk levels.
- Completed thorough analysis of loan files to determine compliance with company, investor, and Fannie Mae and Freddie Mac guidelines
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Conducted post-closing reviews to ensure accuracy in documentation and compliance with lending guidelines.
- Collaborated with multiple departments for seamless loan approval process, ensuring all necessary information was accurately documented and communicated.
- Managed diverse portfolio of mortgage applications, consistently meeting strict deadlines while maintaining attention to detail.
- Collaborated with loan officers and processors to obtain additional information and resolve discrepancies.
- Developed and maintained relationships with investors to drive compliance with guidelines.
Branch Manager
Citizens Bank
2005.09 - 2009.06
- Responsible for efficient and effective consumer banking sales, service delivery and relationship management as defined by consumer deposits, loans and number of customers.
- Lead both internal and external sales effort in branch through personal involvement in generating client contacts, identify customer needs and propose appropriate services and products.
- Developed and achieved annual operating budgets and support business plans for branch.
- Ensured compliance with bank wide standard operating practices within branch.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Drove cross-selling efforts by collaborating with various departments within organization to maximize revenues from existing clients.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Enhanced staff competency with regular training sessions, boosting productivity levels across branch operations.
- Engaged employees in business processes with positive motivational techniques.
Education
Bachelor of Science - Business Administration
Clarke University
Dubuque, IA05.2001
Skills
- Microsoft Word, Excel, PowerPoint, etc.
- Strong decision-making
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Excellent Communication
- Team Leadership
- Multitasking
- Office Administration
Certification
Licensed and Certified Residential Real Estate Appraiser in Iowa, Illinois and Wisconsin
Timeline
Executive Secretary
MercyOne Medical Center
2022.11 - Current
Certified Residential Real Estate Appraiser
MT Appraisals, LLC
2017.07 - Current
Loan Operations Supervisor
Mound City Bank
2013.06 - 2017.06
Systems Compliance Services Account Focal
IBM
2011.05 - 2013.06
Real Estate Operations Manager/Sr. Underwriter
Premier Bank
2009.06 - 2011.02
Branch Manager
Citizens Bank
2005.09 - 2009.06
Bachelor of Science - Business Administration
Clarke University
Licensed and Certified Residential Real Estate Appraiser in Iowa, Illinois and Wisconsin
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