Melissa Todd
Saint Petersburg,FL
Summary
Detail-oriented and resourceful individual with exceptional communication and project management skills. Recognized by colleagues for my ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive in identifying and addressing issues, always focused on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Stump Busters Total Tree Care
07.2009 - 09.2024
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Medication Aide
Safe Harbor Assisted Living
03.2019 - 04.2020
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
- Reported changes in patient status regarding drug therapy.
- Facilitated seamless shift changes by thoroughly documenting medication administration activities for incoming team members.
- Employed time management skills to prioritize tasks effectively without compromising patient care quality.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Streamlined communication between healthcare providers and pharmacists, ensuring accuracy in both prescription orders and dosage instructions.
- Demonstrated comprehensive knowledge of state regulations regarding medication administration, staying current on updates as needed.
Education
Medication Technician - Medication Aide
Southern Technical College
Pinellas Park, FL05.2021
High school diploma -
Gibbs High School
Saint Petersburg, FL05.2008
Skills
- Customer Services
- Answering questions
- Verbal and written communication
- Documentation And Reporting
- Appointment Scheduling
- Complaint resolution
- Payment Processing
- Account Management
- Logging call information
- Time Management
- Multitasking
- Computer Skills
- Understanding Customer Needs
- Organizational Skills
- Calm and Professional Under Pressure
- Decision-Making
- Reliability
- Administrative and Office Support
Personal Information
MELISSA JOAN TODD. DOB 07/20/1988 .
5530 CRISSMAN DRIVE N
ST PETERSBURG FL, 33714
PHONE: (727)945-2860
EMAIL: MELISSAJT0788@GMAIL.COM
Awards
Employee Of The Month
References
- Christopher Bernard supervisor for 13 years. (727)484-2084
- Paul Cochran Coworker for 10 years. (727)768-6973.
- Lisa Vanvleet Known for 20+ years. (727)804-4903
Certification
- Driver's Licenses
- US Citizen
Timeline
Medication Aide
Safe Harbor Assisted Living
03.2019 - 04.2020
Office Manager
Stump Busters Total Tree Care
07.2009 - 09.2024
Medication Technician - Medication Aide
Southern Technical College
High school diploma -
Gibbs High School
- Driver's Licenses
- US Citizen
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