Melissa Torgersen

Work History

Trusted Health Care

01.2025 - Current

Assisted patients with daily living activities, promoting independence and wellbeing.
Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
Improved patient comfort by providing compassionate and attentive care.
Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

Beachy Furry Friends

11.2021 - Current

Fed and walked pets, cleaning up after pets indoors and outdoors.
Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
Communicated with homeowner via phone or text.
Fed and watered animals and replaced dirty bedding and litter boxes.

Otterbein Senior Living

03.2015 - 02.2021

Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
Administered medications and performed basic and advanced patient assessments.

Back To Basics Financial

05.1998 - 02.2015

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.