Melissa Torres
Saint George,Utah
Summary
Motivated People Support supervisor; who is cheerful about contributing to the goals and integrity of the business through great people development and support.
Overview
21
21
years of professional experience
Work History
General Manager
Chipotle Mexican Grill Inc
St. George, UT
01.2017 - Current
- Ensure great guest experience by coaching on hospitality and food quality.
- Orient newly hired employees by providing company information, facilitating on-boarding processes and establishing purpose in our company mission.
- Set and administer store budgets for expenditures, materials and validate restaurant invoices.
- Deliver business strategy to improve the quality and efficiency of restaurant operations to meet business goals.
- Handle under staffing, disputes, terminate employees and administer disciplinary procedures.
- Developed branding and marketing partnerships within the local community.
Store Manager
Torrid
St. George, UT
01.2016 - 01.2017
- Lead Sales team to meet Sales goals, ensure customer needs and standards are being met while building relationships to create repeat customers.
- Educate and validate product knowledge is understood and updated.
- Maintained merchandising standards, including window, sales floor and promotional displays.
- Coached and mentor staff to ensure smooth transitions of promotions, sales, and new product;.
- Counted cash drawers and made bank deposits.
Assistant Store Manager
Chipotle Mexican Grill
St. George, CA
01.2013 - 01.2016
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Motivated staff to perform at peak efficiency and quality through team events and training.
- Helped general management develop leaders and establish culture in the restaurant through training and development.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Created and implemented an action plan to address cost control issues.
Service Manager/ Kitchen Manager
Chipotle Mexican Grill
Temecula, CA
8 2011 - 12 2013
- Maximized quality assurance by completing frequent checks of the line.
- Set performance expectations and provided honest feedback.
- Maintained clean dining room, lobby and service areas at all times.
- Followed checklists for shift start and end to help with smooth transitions.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
Administrative Support Team Member
Macy's
Temecula, CA
01.2010 - 01.2012
- Copied, logged and scanned supporting documentation to help department mangers achieve sales goals.
- Oriented newly hired employees by providing company information, facilitating on boarding processes, and establishing position-related requirements.
- Prepared bank deposits and cash shipments.
- Set up, tested and balanced registers for front-end employees.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Sorted and counted coin and currency to make change for associates.
- Balanced safe, prepared tills and prepared register bags for next sales date.
Sales Supervisor
Everything Windows And More
Yucca Valley , CA
07.2005 - 09.2010
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Constructed displays and signs to promote specified products and sales promotions.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Placed product orders and Schedule Installations
- worked with vendors to create show room specials and events
Contractor Assistant /Painter Supervisor
Bulid-Rite Remodeling
Yucca Valley , CA
06.2001 - 07.2005
- Presented bids to potential customers and followed up through the whole construction process to guarantee great customer service.
- Kept sites clean and organized to decrease accidents and increase overall productivity.
- Finished projects by sealing paints or stains, polishing surfaces and cleaning work sites.
- Assisted crew members with complex tasks requiring close teamwork and coordination to meet quality specifications.
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared rooms prior to painting by laying tarps, taping edges, mixing paint and building scaffolding.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
Education
Associate of Arts - Business Administration
Stevens-Henager College
St. George, UT2018
Skills
- Problem Resolution
- Interpersonal communication
- Networking
- Self Motivated
- Recruiting
- Marketing
- Verbal and written communication
- Microsoft word/ Excel/ PowerPoint
Accomplishments
- Implemented marketing strategies which resulted in 25% sales growth over a four month period while at Temecula Chipotle.
- Joined Chipotle: New Restaurant Opening team contributing to the opening and training of four successful new restaurants.
- Assisted in cultivating Temecula Chipotle and St George Chipotle to Restaurateur status.
- Drafted into Chipotle: By Managers for Mangers program were I was part of a team of mangers testing and developing new training materials for company wide roll-outs.
- Assumed responsibilities of recruitment for Torrid Inc.-Utah market to support district sales team.
Timeline
General Manager
Chipotle Mexican Grill Inc
01.2017 - Current
Store Manager
Torrid
01.2016 - 01.2017
Assistant Store Manager
Chipotle Mexican Grill
01.2013 - 01.2016
Administrative Support Team Member
Macy's
01.2010 - 01.2012
Sales Supervisor
Everything Windows And More
07.2005 - 09.2010
Contractor Assistant /Painter Supervisor
Bulid-Rite Remodeling
06.2001 - 07.2005
Service Manager/ Kitchen Manager
Chipotle Mexican Grill
8 2011 - 12 2013
Associate of Arts - Business Administration
Stevens-Henager College