Melissa Torres
Customer Service Representative
San Antonio,TX
Summary
Skilled call center professional versed in customer support. Brings extensive high-call volume experience spanning 15 years working with corporate and Government consumers. Superior computer skills and telephone etiquette.
Overview
15
15
years of professional experience
Work History
International Corporate Travel Counselor
AllStars Travel Group, ATG
Columbus, OH
07.2018 - Current
- Tasked with 20+ corporate clients with their business travel needs.
- High enthusiasm and interest in additional tasks secured a position on a dedicated team to handle heavily detailed international travel.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for clients, arranging for airfare as well as hotel, black car service and rental car reservations.
- Established high touch VIP clients called for ‘White Glove’ service.
Corporate Travel Counselor
Travizon
Boston, MA
06.2016 - 04.2018
- Virtual role handling 25+ corporate companies' travel needs such as GoPro, Invisalign, ABP (American Program Bureau), and dedicated to 2 additional accounts.
- Responsible for client's candidate/recruiting division.
- Sabre Red utilized from start to finish for air, car, shuttle and sedan service, Amtrak and hotel arrangements.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Corporate International Travel Counselor
AdTrav Travel Management
Birmingham, AL
06.2014 - 04.2016
- Handled heavy international travel arrangements for various Humanitarian organizations via phone and email.
- Native SABRE used for booking air, car, hotel and rail.
- Itineraries included lowest logical airfare, reason for declining particular schedules, and documentation of approvals from travel admins.
- Provided customers with well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Senior International Travel Counselor
CWT SATO Travel
San Antonio, TX
02.2005 - 08.2013
- Arranged relocation travel for employees and their families from Bank of America.
- Worked closely with personnel to coordinate group travel for applicants and recruits.
- Promoted to handle complex international business travel for over 20 government and military agencies and their employees.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
Diploma -
Monterey High School
Lubbock, TX 06.1995 - 06.1995
Skills
Sabre
Critical thinking
Customer Service
MS Office
Strategic Planning
Communication Skills
Complaint resolution
Inbound And Outbound Calling
References
CWT SATO Travel
Michelle Campbell
Operations Manager
CTC: 210-877-3200
Ten Group
Carmel Muccio
Travel Team Leader
CTC: 702-816-7333
Timeline
International Corporate Travel Counselor
AllStars Travel Group, ATG
07.2018 - Current
Corporate Travel Counselor
Travizon
06.2016 - 04.2018
Corporate International Travel Counselor
AdTrav Travel Management
06.2014 - 04.2016
Senior International Travel Counselor
CWT SATO Travel
02.2005 - 08.2013
Diploma -
Monterey High School
06.1995 - 06.1995