Melissa Torres
Chicago,IL
Summary
Professional Data Analyst who is responsible for developing scalable reports and tools to facilitate and manage the operations of the business. My position assists cross functionally throughout all levels by developing tools and metrics to improve speed, accuracy, and provide visibility to performance. Additionally, serving as a resource for quality assurance (QA) to help eliminate redundancies in the operational data and managing data bugs.
Overview
22
22
years of professional experience
Work History
Sr. Operations Data Analyst
Freeosk, Inc.
09.2012 - 06.2023
- Chicago-based startup, that provides free product samples through automated vending machines
- Elicits, captures, and validates requirements from multiple stakeholders for projects. Distinguishes user request from underlying needs.
- Defines issues, identifies opportunities for improvement and describes possible solutions .Offers innovative thinking and creative solutions with an ability to adapt as the project needs change.
- Communicates project status, details and time frames clearly to key stakeholders. Understands and adheres to project plans and timelines. Provides updates to stakeholders as timelines change.
- Analyzes and understands business problems, evaluates information gather from multiple sources. Collects needed information, looks at multiple possibilities, and consistently makes fact based decisions. Can readily support recommendations with data.
Reporting Analyst
C. H. Robinson
09.2001 - 08.2014
- Robinson is a Fortune 500 provider of multi modal transportation services and third-party logistics.
- Actively solicits feedback on projects
- Prioritizes different projects based on value and effort required.
- Streamline reporting by writing scripts to automate reporting process where possible
- Deconstructs high level, complex information clearly into details and summarizes data into easily readable results.
- Proactively identifies process issues and creates solutions that improve productivity and profitability.
- Shared company resource across 3 branches; providing training where needed.
Education
Business Management -
St. Augustine College
Chicago, IL09.2005
Skills
- R Programming
- MySQL
- Python
- Tableau Developer
- Microsoft Office
- BI Tools
- Critical Thinking
- Decision Making
Accomplishments
- Fully Automated Client Reporting Tool, Created an innovative reporting tool using Tableau, resulting in a 85% reduction in process time for the client execution and sales data.
Languages
English
Spanish
Timeline
Sr. Operations Data Analyst
Freeosk, Inc.
09.2012 - 06.2023
Reporting Analyst
C. H. Robinson
09.2001 - 08.2014
Business Management -
St. Augustine College
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