Melissa Torres

A Staffing Coordinator provides staffing analysis, guidance and resources to ensure proper patient to caregiver ratios within Baycare's 16 regional hospitals. Working directly with Hospital Administrators and Unit Charge RNs our goal is to achieve optimal staffing levels hospital-wide based on realtime census data, patient acuity, admission forecasting and resource availability, for each unit, within our assigned hospitals, for each 12-hour shift rotation.

• Fast paced work environment on live communication platforms and realtime admission and discharge data
• Professional verbal and written communication skills
• Exceptional listening skills
• Strong multi-tasking abilities with high attention to detail, quick problem solving and analytical abilities
• Superb customer service, internal and external
• Excellent computer skills to include Microsoft Office Suite; internet and application based programs; typing approximately 77wpm with 98% accuracy; working on multiple monitors with numerous applications in use throughout the day.
• Internet based communications to include Microsoft Teams, Cisco Jabber, Cisco Finesse, PatientTouch, Cerner Capacity Management, Excel Live Staffing Tools and MIR Notification Systems.
• Administrative functions such as answering all incoming Staffing Resource calls to include day-of shift callout's; notifying appropriate Charge RNs; allocating team members in Kronos by hospital and unit cost centers; running overtime and PRN contract obligations as needed.

Prior to internally transferring to the SRO at the corporate office I also worked in Baycare Urgent Care as a Medical Office Rep, checking in all walk-in patients; workers comp patients; auto insurance claims; physicals; vaccinations; collecting and processing health insurance and self-pay payment information; communicating triage needs based on patient information directly with on-site physicians, nurse practitioners, medical assistants and radiology; working with 911 operators when escalated assistance is needed providing all pertinent patent information until help has arrived on premise; assembling the patient file for internal records and communications, insurance billing and patient portal updates; all while working in the bounds of HIPAA and OSHA regulations.

Caregiver (private care) January 2013 to May 2017

Stay-at-Home Mom May 2017 to December 2018

Specializing in Memory Care (Dementia, Alzheimer's, Dialysis)

After caring for my own mother, I continued to care for two additional seniors, all experiencing some level of dementia. We also adopted our infant daughter in October 2013, providing private care for seniors allowed me to stay at home with my daughter and take her with me to work. My experience includes:

• Consistent communication with physicians and specialists regarding care, follow-up care, medication changes and providing documentation to the family
• Worked with Medicare and Medicaid to ensure benefits were paid and utilized
• Family documentation and communication; appointment management
• Medication management; grooming and bathing assistance; meal planning, cooking, meeting any nutritional or dietary needs/restrictions
• Transportation to/from medical appointments and other outings; attendance of medical appointments, hospital admissions and discharges
• Creating a daily routine to include brain games like puzzles, paint-by-numbers, physical activity like walking the mall, the neighborhood or even the backyard
• Hobbies and crafts; having chats about their favorite subjects, places visited, and so-on but encouraging conversations and memory recall