Melissa Torres
Compton,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CCS Medical
10.2023 - Current
- Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed
- Processed insurance claims and payments for medications
- Verified dosages and measured medications for prescriptions.
Office Administrative Support
Cerritos Community College
09.2022 - 10.2023
- Greeted incoming visitors and students professionally and provided friendly, knowledgeable assistance.
- Assisted with daily tasks at Transfer Center such as responding to emails, setting up student appointments, and checking in students for appointments
- Created event flyers and email communications for distribution
- Assisted with event planning and set up for Transfer Fair, Transfer Talk and Transfer Celebration
- Created zoom meetings for recurring Drop-in sessions for all Transfer Center Counselors
- Assisted with University Representative Visits, set up and break down of tables and presentations
Customer Service Team Manager
AT&T Mobility
11.2020 - 02.2022
- Managed team of 15 employees
- Trained new and returning personnel regarding company operations, policies and services
- Conduct team meetings and huddles to review areas of improvement
- Set attainable daily, weekly and monthly goals and game plans
- Assisted with recruiting and hiring perspective candidates
- Resolved customer inquiries and complaints requiring management-level escalation.
Credit Analyst- Team Lead
AT&T Mobility
12.2012 - 11.2020
- Performed credit reviews on corporations to assess financial conditions.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Contributed to development of robust risk management framework by actively participating in policy reviews and updates discussions.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
Education
Associate of Science - Psychology
Cerritos College
Norwalk, CA12.2023
Associate of Science - Pharmacy
Cerritos College
Norwalk, CA05.2023
Skills
- Detailed-Oriented
- Time Management
- Verbal and Written Communication
- Spanish Fluent
Certification
- CPhT
- Pharmacy Technician License (CA)
Timeline
Pharmacy Technician
CCS Medical
10.2023 - Current
Office Administrative Support
Cerritos Community College
09.2022 - 10.2023
Customer Service Team Manager
AT&T Mobility
11.2020 - 02.2022
Credit Analyst- Team Lead
AT&T Mobility
12.2012 - 11.2020
Associate of Science - Psychology
Cerritos College
Associate of Science - Pharmacy
Cerritos College
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