Melissa Torres
Mays Landing,NJ
Summary
Ambitious and results-oriented leader, with over 10 years experience creating a high performing team that consistently delivers top-line sales growth. A passion for process excellence, a drive for results, and the ability to lead and influence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service & Engagement Team Lead
Target
10.2023 - Current
- Enhanced team productivity by effectively delegating tasks and setting clear expectations.
- Experience setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals.
- Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store.
- Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotion strategies.
- Experience managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goals.
- Skills in recruiting, selecting and talent management of hourly team members and leaders.
- Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path.
General Manager
Ulta Salon And Cosmetics
02.2016 - 08.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Delivered exceptional guest experiences through hands-on leadership of associates and managers.
- Coached and developed 7 internal candidates for promotion into leadership roles.
- Hired, coached and mentored a team of 32+ team members.
- Led a team through a successful relocation, and succeeded sales goals for 6+ years consecutively.
- Identified underperforming metrics and developed strategies that leveraged company programs, tools, and resources to improve and grow the business.
Store Manager
PacSun-Pacific Sunwear
06.2013 - 02.2016
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented succession planning by training and developing 4 associates into leadership roles.
- Traveled to other stores in the district to assist in merchandising/backroom organization.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Cosmetology License - Cosmetology
Shore Beauty School
Egg Harbor, NJ05.2009
High School Diploma -
Oakcrest High School
Mays Landing, NJ06.2006
Skills
- Relationship Management
- Brand Awareness
- Client Engagement
- Strong communication skills
- Cross-functional team management
- Promotional support
- Customer experience
- Training and coaching
- Salary structure/compensation analysis
Certification
- Licensed Cosmetologist
Timeline
Service & Engagement Team Lead
Target
10.2023 - Current
General Manager
Ulta Salon And Cosmetics
02.2016 - 08.2023
Store Manager
PacSun-Pacific Sunwear
06.2013 - 02.2016
Cosmetology License - Cosmetology
Shore Beauty School
High School Diploma -
Oakcrest High School