Summary
Work History
Education
Skills
References
Timeline
Generic

Melissa Torres

Los Angeles,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Airbnb Host

Airbnb
Venice, CA
08.2015 - 2020
  • Greeted guests upon arrival and provided information about the property and local area.
  • Organized and maintained a clean, safe, and inviting environment for guests.
  • Responded to guest inquiries in a timely manner by phone, email, or text.
  • Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
  • Checked-in guests using online software systems such as Airbnb app
  • Maintained an organized system for tracking bookings, payments, cancellations, reviews.
  • Managed property furnishing, decoration, and cleaning within budget constraints.
  • Ensured a safe, attractive, and comfortable stay environment.
  • Managed listing details including titles, descriptions, photos, and pricing.
  • Marketed rentals through exceptional ads to boost reservations.
  • Maintained reservation calendar to prevent double-bookings and managed upcoming rentals.

Office Clerk

Apple One
Venice , CA
2001 - 2004
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Answered phone calls in a professional manner and transferred calls accordingly.
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
  • Scheduled meetings, appointments, and travel arrangements for staff members.

Front Desk Team Member

Gold's Gym
Long Beach And Hollywood, CA
2000 - 2004
  • Greeted guests upon arrival and provided friendly customer service.
  • Checked guests in and out of hotel, processed payments, and answered any questions or concerns they had.
  • Maintained a clean and organized front desk area.
  • Assisted with resolving guest complaints in an efficient manner.
  • Answered phone calls from customers seeking assistance or information.

Education

Some College (No Degree) - Human Development, Early Childhood Education

Marymount College
Palo Verde, CA

Skills

  • Effective problem solving
  • Calendar scheduling
  • Property Management
  • Strong Organization
  • Guest Relations
  • Front Desk Operations

References

References available upon request.

Timeline

Airbnb Host

Airbnb
08.2015 - 2020

Office Clerk

Apple One
2001 - 2004

Front Desk Team Member

Gold's Gym
2000 - 2004

Some College (No Degree) - Human Development, Early Childhood Education

Marymount College
Melissa Torres