Melissa Torres
Fayetteville,NC
Summary
Dedicated Account Manager/ Recruiter promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at multi tasking, detailed oriented and a team player.Great customer service skills and great employee and client communication. Excellent work from home , efficient in time management and organizational skills.
Overview
17
17
years of professional experience
Work History
Account Manager Healthcare Staffing
Favorite Staffing
Fayetteville , NC
04.2024 - 05.2024
- Developed strategies to increase revenue from existing accounts.
- Addressed customer questions and concerns regarding products and services.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- Generated leads through cold calling activities.
- Established strong relationships with decision-makers and influencers within client organizations.
- Maintained accurate records of all customer interactions in the CRM system.
- Managed multiple accounts simultaneously while meeting deadlines.
- Negotiated contracts with clients to maximize profitability.
- Greeted and assisted customers to foster positive experiences.
- Resolved customer complaints in a timely manner.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- De-escalated customer interactions by providing alternative solutions to issues.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
Temp Recruiter/Account Manager
Favorite Healthcare Staffing
07.2022 - 04.2024
- Day to day task in charge of schedules for all Nurse, CNA's and MHT's, daily exceptions, late check ins and counsels
- Extreme Attention to Detail
- Ability to follow an established process and guidelines
- Skilled in Excel
- Multi-tasker
- Self-starter -ability to take ownership
- Great Attendance
- Proficient with computer skills
- Great customer service
- Effective analytical and communication skills
- Experience with Adobe Acrobat Pro DC
- Creation and processing of Contracts for healthcare employees along with creation of Worksite Codes
- Responsible for tracking project sites, client communication and keeping rosters up to date for daily use
- Confirms and creates profiles and schedules for healthcare workers
- Communicates clearly and Effectively on the telephones
- Maintains a professional demeanor under stressful situations and conditions
- Oversees day to day task for employees
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Developed and maintained a network of contacts to help identify and source qualified candidates.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Read, analyzed, and interpreted various internal and external documents and reports.
- Negotiated salaries and other employment terms with successful applicants.
Hotel Audit Specialist
Favorite Staffing
Overland Park, Kansas
03.2022 - 07.2022
- Extreme Attention to Detail
- Ability to follow an established process and guidelines
- Skilled in Excel
- Multi-tasker
- Self-starter -ability to take ownership
- Great Attendance
- Proficient with computer skills
- Great customer service
- Effective analytical and communication skills
- Experience with Adobe Acrobat Pro DC
- Completes weekly audits of project invoicing proficiency and accuracy
- Manually Creates expense invoices via Excel
- Communicates effectively with hotel staff for folio request
- Used CRM database to track referral and appointment data.
- Generated leads through cold-calling potential customers or attending trade shows and exhibitions.
- Interacted with clients to request information and relay to audit team.
- Reviewed general ledger activity for accuracy and completeness prior to month-end close.
Account Manager/Floor Lead
Favorite Staffing
Overland Park, Kansas
08.2021 - 03.2022
- Great Attendance
- Proficient with CRM Framework v4.5, Tableau and Merit App
- Training employees for Merit and Favorite app
- Creation and processing of Contracts for healthcare employees along with creation of Worksite Codes
- Responsible for tracking project sites, client communication and keeping rosters up to date for daily use
- Responsible for auditing sign in sheets for accuracy
- Proficient with trouble shooting payroll issues, addresses health care employee concerns and directs healthcare professionals to proper departments
- Great customer service
- Skilled in Excel
- Confirms and creates profiles and schedules for healthcare workers
- Seeking a position in the medical field, as a medical assistant currently cross-trained to perform administrative and clinical duties, knowledge of medications, medical records, medical terminology, and performing duties assigned to me by a physician
- Great customer service and phone etiquette
- Onboarded new team members to integrate into organization.
- Maintained accurate records of all customer interactions in the CRM system.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established strong relationships with decision-makers and influencers within client organizations.
Hotel Audit Specialist
LRAE/ARKEL
FT. Mckoy, WI
08.2020 - 09.2021
Supervisor
Two Brothers Catering
08.2007 - 09.2020
Medical Assistant
Cumberland Family Practice
08.2016 - 12.2019
Parent Facilitator/Med Clerk & Data Manager Backup
Cumberland County Schools
08.2011 - 06.2016
Education
CERTIFIED - Medical TERMINOLOGY AND MEDICAL RECORDS
FAYETTEVILLE SEABROOK RESOURCE CENTER
Fayetteville, NC10.2015
Kee Business College
Newport News, VA08.2005
Fayetteville Technical Community College
Fayetteville, NC08.2005
Fayetteville Technical Community College
Fayetteville, NC06.2005
CERTIFICATE - Medical Assisting
CERTIFIED - CHIROPRACTIC ASSISTANT
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Merit
- PowerSchool
- Tableau
- Auditing
- Adobe Acrobat
- Microsoft SharePoint
- Catering
- CRM Software
- Phone Etiquette
- Software Troubleshooting
- Experience Administering Injections
- Customer relationship management
- Client communication
- Health care staffing
- Team leadership
- Problem solving
- Attention to detail
- Customer service
- Weekly payroll
- Cold calling skills
Timeline
Account Manager Healthcare Staffing
Favorite Staffing
04.2024 - 05.2024
Temp Recruiter/Account Manager
Favorite Healthcare Staffing
07.2022 - 04.2024
Hotel Audit Specialist
Favorite Staffing
03.2022 - 07.2022
Account Manager/Floor Lead
Favorite Staffing
08.2021 - 03.2022
Hotel Audit Specialist
LRAE/ARKEL
08.2020 - 09.2021
Medical Assistant
Cumberland Family Practice
08.2016 - 12.2019
Parent Facilitator/Med Clerk & Data Manager Backup
Cumberland County Schools
08.2011 - 06.2016
Supervisor
Two Brothers Catering
08.2007 - 09.2020
CERTIFIED - Medical TERMINOLOGY AND MEDICAL RECORDS
FAYETTEVILLE SEABROOK RESOURCE CENTER
Kee Business College
Fayetteville Technical Community College
Fayetteville Technical Community College