Melissa Torres
Litchfield Park,AZ
Summary
Organized and dependable professional with a proven ability to manage multiple priorities while maintaining a positive attitude. Highly skilled in time management, task prioritization, and problem-solving. Brings extensive experience in administration, dispatch operations, and team management. Self-motivated and detail-oriented, with strong organizational and customer service skills. Demonstrated success in supporting efficient office operations, including scheduling and coordinating meetings, managing travel and expense reports, and tracking inventory. Adept at keeping teams aligned and on task to meet diverse business needs.
Overview
9
9
years of professional experience
Work History
Dispatcher
JW Logistics
11.2024 - Current
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Analyzed customer feedback and provided solutions to improve customer service.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
- Managed customer accounts and invoicing.
Office Administrator
Bradfute Enterprises
07.2022 - 10.2024
- Scheduling and coordination: Managing calendars, scheduling meetings, appointments, and travel arrangements for staff.
- Communication management: Answering phone calls, responding to emails, and handling correspondence with clients and vendors.
- Office supplies management: Maintaining inventory of office supplies, placing orders when needed.
- Document management: Filing documents, maintaining electronic and physical filing systems.
- Administrative support: Assisting with budgeting, expense tracking, and invoice reconciliation.
- Onboarding and training support: Assisting with new employee onboarding procedures.
- Event coordination: Planning and organizing office events.
- Reception duties: Welcoming visitors and directing them to the appropriate personnel.
- Data entry and reporting: Maintaining accurate records and generating reports as needed.
Night Shift Supervisor
Jw Logistics
05.2018 - 07.2022
- Communicated with drivers when errors occur with route assignments to get them back on track to be updated in real-time.
- Worked independently and make decisions for drivers/route assignments to ensure OTD for pickup and deliveries.
- Provided customer updates on pickup and/or delivery status via email, websites, and/or phone.
- Updated information on various reports for both internal and external customers.
- Other clerical duties assigned by the Supervisor or Manager.
- Communicate directly with drivers, shippers, and receivers.
- Ensure BOLs, load numbers, and cargo photos are collected.
- Respond to driver calls, assist with breakdowns and accidents.
- Maintain accurate records on the movement of goods to store locations.
- Works with supervisors to schedule drivers for next shift.
- Creates various reports.
Customer Service Cashier
Los Altos Ranch Market
02.2016 - 02.2017
- Assess customers in the store, checked out process.
- Ringing up sales.
- Bagging items.
Education
High school Diploma -
Glendale High School
Glendale, AZCollege Degree - Business Administration
Instituto Tecnologico De Huatabampo
Señora, MexicoSkills
- Driver communication
- Data entry
- Active listening
- Route planning
- Decision-making
- Customer service
- Prioritizing calls
- Processing orders
- Schedule management
- Updating logs
- Verbal and written communication
- Attention to detail
- Multitasking and organization
- Dispatching procedures
- Documentation and control
- Research
- Computer proficiency
- Professional communication
- Travel planning
- Spreadsheets
- Microsoft
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Dispatcher
JW Logistics
11.2024 - Current
Office Administrator
Bradfute Enterprises
07.2022 - 10.2024
Night Shift Supervisor
Jw Logistics
05.2018 - 07.2022
Customer Service Cashier
Los Altos Ranch Market
02.2016 - 02.2017
High school Diploma -
Glendale High School
College Degree - Business Administration
Instituto Tecnologico De Huatabampo
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