Melissa DeVoursney
Argyle
Summary
Dynamic professional with expertise in appointment scheduling and financial counseling, honed at Community Dental Partners. Enhanced patient satisfaction by streamlining processes and fostering informed decision-making. Proven ability to collaborate effectively, ensuring compliance and service excellence. Recognized for developing training materials that improved onboarding efficiency by 30%, demonstrating strong leadership and communication skills.
Overview
4
4
years of professional experience
Work History
Traveling Treatment Coordinator
Community Dental Partners
08.2021 - 06.2024
- Coordinated patient scheduling and managed appointment confirmations to optimize clinic workflow.
- Implemented effective communication strategies between dental staff and patients, enhancing service quality.
- Assisted in preparing treatment plans, ensuring clarity and understanding for patients' needs.
- Streamlined patient intake processes, reducing wait times and improving overall patient satisfaction.
- Educated patients on treatment options and financial responsibilities, fostering informed decision-making.
- Collaborated with dental teams to maintain accurate records and ensure compliance with regulatory standards.
- Developed training materials for new staff, improving onboarding efficiency and consistency in service delivery.
- Analyzed patient feedback to identify areas for improvement, contributing to enhanced service offerings.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
Team Member
Chick-fil-A
07.2020 - 09.2021
- Delivered exceptional customer service in high-volume environment.
- Collaborated with team members to maintain store cleanliness and organization.
- Assisted in training new employees on operational procedures and best practices.
- Managed inventory levels to ensure product availability during peak hours.
- Implemented efficient food preparation processes, enhancing speed of service.
- Monitored food safety standards, ensuring compliance with health regulations.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Night Auditor Guest Experience Expert
Fairfield
07.2021 - 08.2021
- Reconciled daily financial transactions, ensuring accuracy in cash handling and reporting.
- Managed front desk operations during overnight shifts, providing exceptional customer service to guests.
- Conducted thorough audits of guest accounts, identifying discrepancies and resolving billing issues.
- Trained new staff on night audit procedures, enhancing team efficiency and consistency in operations.
- Monitored security systems and performed regular inspections to ensure safety of premises and guests.
- Collaborated with hotel departments to address guest inquiries promptly, enhancing overall guest satisfaction levels.
Education
High School Diploma -
Montgomery Blair High Scool
Silver Spring, MD06-2013
Skills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
Timeline
Traveling Treatment Coordinator
Community Dental Partners
08.2021 - 06.2024
Night Auditor Guest Experience Expert
Fairfield
07.2021 - 08.2021
Team Member
Chick-fil-A
07.2020 - 09.2021
High School Diploma -
Montgomery Blair High Scool