Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Toth

Naples

Summary

Knowledgeable business professional with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.

Highly proactive manager with over 10 years of experience in team leadership in the hospitality industry. Background includes sales, management and customer service in fast-paced settings.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Pelican Bay Foundation, Sandbar
05.2024 - Current
  • Private member only community/Club. Opening team
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Experience Front of House Manager

Texas Tony’s - Phelan Family Brand
01.2021 - 04.2024
  • Created and implemented current training program. Front of the house hiring, scheduling and terminating. In charge of ordering liquor and keeping accurate inventory.
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.

Server

The Boathouse
01.2018 - 01.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Served food and beverages promptly with focused attention to customer needs.

Server Captain

Johnnie’s Hideaway
01.2016 - 01.2018
  • Fine Dinning Bartender and Server/Floor Captain/Trainer. .
  • Developed lasting relationships with patrons through attentive service, expert knowledge of menu offerings, and genuine hospitality.
  • Supervised private events at the restaurant, coordinating setup, staffing needs, and personalized services for clients'' needs.

Restaurant Manager

Oasis Club
01.2015 - 01.2016
  • New property opening restaurant/retail manager.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Property downsized due to budget cuts.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.

Education

BA - Business

Cape Cod Community College
West Barnstable, MA
01.1995

Skills

  • Team management
  • Inventory control and record keeping
  • Order delivery practices
  • Customer engagement
  • Staff management
  • Operations management
  • Passion for customer satisfaction
  • Customer-oriented

Certification

Management Food Safety Certified, Florida Real Estate Lic.

Timeline

Restaurant Manager

Pelican Bay Foundation, Sandbar
05.2024 - Current

Experience Front of House Manager

Texas Tony’s - Phelan Family Brand
01.2021 - 04.2024

Server

The Boathouse
01.2018 - 01.2020

Server Captain

Johnnie’s Hideaway
01.2016 - 01.2018

Restaurant Manager

Oasis Club
01.2015 - 01.2016

BA - Business

Cape Cod Community College

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Melissa Toth