Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Townsend

Panama City,FL

Summary

Dynamic professional with a proven track record at Valley Fire Extinguisher Services, excelling in customer relations and quality assurance. Adept at enhancing operational efficiency through analytical thinking and effective documentation management. Recognized for mentoring team members and implementing process improvements that significantly boosted productivity and service quality.

Overview

28
28
years of professional experience

Work History

Recharge Specialist/Hood Technician

Valley Fire Extinguisher Services
03.2022 - 04.2025
  • Coordinated communication between team members to ensure project alignment.
  • Conducted research on industry best practices to enhance operational efficiency.
  • Maintained documentation of processes and procedures for future reference.
  • Supported the development of reports by compiling relevant information and insights.

Cleaning Supervisor

The Cleaning Lady
12.2019 - 12.2021
  • Supervised daily cleaning operations ensuring compliance with safety and quality standards.
  • Trained and mentored team members on effective cleaning techniques and procedures.
  • Developed and implemented improved cleaning schedules to enhance operational efficiency.
  • Conducted regular inspections of facilities to maintain cleanliness and address issues promptly.
  • Coordinated inventory management for cleaning supplies, optimizing usage and reducing waste.
  • Collaborated with management to establish best practices for maintaining workplace hygiene.
  • Resolved customer complaints related to cleanliness, ensuring satisfaction and service quality.
  • Monitored team performance, providing feedback to enhance productivity and morale.

Recharge Specialist/Fire Extinguisher Technician

Carolina Fire Protection
01.2010 - 11.2019
  • Facilitated cross-functional collaboration to enhance project outcomes and drive strategic initiatives.
  • Developed and implemented process improvements, increasing team efficiency and effectiveness in operations.
  • Mentored junior staff, fostering professional growth and enhancing team performance through knowledge sharing.
  • Analyzed performance metrics to identify trends, leading to actionable insights for continuous improvement strategies.
  • Inspected fire extinguishers to ensure compliance with safety regulations and operational standards.
  • Performed routine maintenance and repairs on various types of fire extinguishing equipment.
  • Collaborated with safety officers to address compliance issues and improve inspection processes.
  • Developed and implemented efficient workflows for servicing fire extinguishers across multiple sites.
  • Conducted thorough documentation of service records to maintain accurate inventory management systems.
  • Improved workplace safety by conducting thorough fire extinguisher inspections and maintenance.
  • Minimized equipment downtime by performing preventative maintenance on fire extinguishers.

Server

Monteros
03.2004 - 09.2005
  • Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
  • Collaborated with kitchen staff to streamline order processing and improve meal delivery efficiency.
  • Trained new servers on menu items, service protocols, and upselling techniques to enhance team performance.
  • Managed dining area organization, maintaining cleanliness and readiness for incoming guests during peak hours.

Specialist/Military Police Officer

ARMY
01.1997 - 01.2005
  • Developed and implemented process improvements to enhance operational efficiency.
  • Led cross-functional teams in executing strategic initiatives to achieve organizational goals.
  • Mentored junior specialists, fostering skill development and knowledge sharing within the team.
  • Conducted comprehensive analyses to identify trends and inform decision-making processes.

Office Assistant

Food Lion
03.1999 - 12.2001
  • Managed office supplies inventory, ensuring timely reordering and reducing shortages.
  • Coordinated scheduling for meetings, enhancing organizational efficiency and communication.
  • Assisted in creating and maintaining filing systems, improving document retrieval speed.
  • Provided administrative support to senior staff, facilitating seamless workflow across departments.
  • Trained new employees on office protocols, fostering a collaborative work environment.

Education

Certified Nursing Assistant - Nursing Assistant

Southwestern Community College
Sylva, NC
09-2012

High School Diploma -

SMOKY MOUNTAIN HIGH SCHOOL
Sylva, NC
06-1998

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Quality assurance
  • Management collaboration
  • Advanced communication

Timeline

Recharge Specialist/Hood Technician

Valley Fire Extinguisher Services
03.2022 - 04.2025

Cleaning Supervisor

The Cleaning Lady
12.2019 - 12.2021

Recharge Specialist/Fire Extinguisher Technician

Carolina Fire Protection
01.2010 - 11.2019

Server

Monteros
03.2004 - 09.2005

Office Assistant

Food Lion
03.1999 - 12.2001

Specialist/Military Police Officer

ARMY
01.1997 - 01.2005

Certified Nursing Assistant - Nursing Assistant

Southwestern Community College

High School Diploma -

SMOKY MOUNTAIN HIGH SCHOOL

Similar Profiles

CREATE PROFILE