Melissa Troia
Kenner
Summary
Dynamic Certified Medical Assistant with a proven track record at East Jefferson Family Practice, excelling in patient care and clinical documentation. Skilled in electronic health records and compassionate communication, I enhanced patient satisfaction and streamlined operations, contributing to a more efficient healthcare environment. Committed to delivering high-quality care and fostering positive patient relationships.
Overview
23
23
years of professional experience
Work History
Certified Medical Assistant
East Jefferson Family Practice
08.2023 - Current
- Administered patient care, including vital signs, medical histories, and assisting with examinations.
- Coordinated patient appointments, optimizing scheduling to enhance clinic efficiency.
- Prepared examination rooms, ensuring cleanliness and readiness for patient visits.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Educated patients on treatment plans and medication usage to improve compliance and understanding.
- Assisted physicians during procedures, providing support and ensuring seamless workflow in clinical settings.
- Implemented office procedures that streamlined operations and enhanced patient interactions.
- Trained new staff on protocols and best practices to ensure consistent quality of care across the practice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
Assistant Manager
Southern Technologies
09.2020 - 08.2023
- Led team initiatives to enhance operational efficiency and improve service delivery.
- Developed training materials and conducted sessions to mentor staff on best practices.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Collaborated with cross-functional teams to implement strategic projects aligned with corporate goals.
- Analyzed performance metrics to identify areas for improvement and drive actionable insights.
- Coordinated scheduling and resource allocation to optimize workflow and meet project deadlines.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Managed vendor relationships, negotiating contracts to ensure favorable terms and conditions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Implemented staff training programs to elevate service standards and knowledge.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved operational efficiency by adopting new technology for inventory management.
- Oversaw daily operations to maintain store cleanliness and organization.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Conducted performance evaluations and provided constructive feedback to employees.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Enhanced team productivity by streamlining operational processes.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Tiger Seal
Owners
01.2003 - 09.2020
- Installed various tile designs in residential and commercial spaces, ensuring aesthetic appeal and functionality.
- Operated cutting tools to create precise tile shapes, adhering to project specifications and safety standards.
- Led team in coordinating tile layout plans, optimizing workflow for efficiency and quality in installations.
- Provided training and mentorship to junior tilers, enhancing skills and promoting best practices within the team.
- Conducted quality inspections of completed work, identifying areas for improvement and ensuring adherence to industry standards.
- Managed inventory of materials, streamlining supply processes to reduce delays in project timelines.
- Collaborated with contractors and designers to develop tailored tile solutions that met client requirements and preferences.
- Implemented process improvements that reduced waste, enhanced installation speed, and increased overall customer satisfaction.
- Reduced material waste by accurately estimating project needs and optimizing tile cutting techniques.
- . Provided ongoing maintenance and repair services for past clients, ensuring the longevity of their tiled surfaces.
- Mastered diverse tiling materials such as ceramic, porcelain, glass, stone, marble, granite allowing for versatile application capabilities across various settings.
- Strengthened customer relationships by providing transparent communication throughout each stage of the tiling process.
- Delivered visually appealing results through precise alignment, leveling, and spacing techniques in tile layout design.
- Achieved consistent client commendations for exceptional attention to detail in complex tiling designs.
- . Demonstrated adaptability while working on both residential and commercial properties accommodating varying site conditions seamlessly.
- Maintained a clean work environment during all stages of the tiling process, minimizing disruptions to clients'' daily routines.
- Consistently met or exceeded project specifications by staying current with industry trends and best practices in tile installation.
- Ensured safety compliance on job sites through rigorous adherence to industry standards and regulations.
- . Actively participated in professional workshops and training seminars to continuously enhance tiling skills and industry knowledge.
- Increased project efficiency by implementing proper time management and effective teamwork strategies.
- Collaborated with architects, designers, and construction teams to achieve seamless integration of tilework into various projects.
- Increased repeat business opportunities through maintaining strong professional relationships with general contractors.
- Enhanced client satisfaction by delivering high-quality tiling projects within tight deadlines.
- Performed thorough site evaluations to provide accurate quotes based on labor costs, material needs, and anticipated project duration.
- Maximized durability of tiled surfaces by selecting appropriate materials and ensuring proper installation methods.
- Expanded business clientele through strong referrals resulting from outstanding craftsmanship and professionalism.
- Streamlined project completion timelines with meticulous planning, coordination, and scheduling efforts.
- Secured long-lasting installations using high-quality grout mixtures tailored specifically for each type of tiling material used.
- Cut and prepared tiles for installation following precise measurements and job specifications.
- Installed tile flooring in residential homes and commercial buildings.
- Maintained safe, clean and organized work environment.
- Worked professionally with other tradespeople on successful, on-time project completion.
- Followed strict safety standards for customer and worker protection.
- Used specialized tools and equipment to cut, shape and install tile.
- Created watertight finish on tiles by sealing surfaces and adding grout.
- Followed industry standards and regulations for different types of tile installation projects.
- Resolved problems arising during tile installation process, maintaining quality and code compliance.
- Inspected floors before, during and after tile installation and reported identified concerns.
- Completed skilled repairs of existing tile installations.
- Delivered excellent customer services, promptly addressing concerns and questions.
- Helped supervisors create cost estimates for tile installation projects.
- Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
- Documented tile materials and supplies used in each project for proper recordkeeping and billing.
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Leveled surfaces using plywood and mortar prior to laying marble and tile.
- Used safe lifting, equipment and behavioral practices.
- Completed accurate, well-aligned and straight work according to job specifications.
- Operated machines to mix mortar, thinset and grout according to standard formulas.
- Leveraged power saws or tile cutters to cut materials to specified sizes for installation.
- Used schematic diagrams to plan work.
- Applied protective materials to reduce damage, dust and debris.
- Placed marble and tiles into place using spacers to achieve proper spacing for grout application.
- Sealed joints with mortar or cement to achieve design looks and promote longevity.
- Prepared for new installations and repair work by removing original materials and debris.
- Updated logs and completed timely job paperwork.
- Inspected tiled areas to evaluate repairs needed and submit labor, material and supply estimates.
- Determined and implemented best layout to achieve desired pattern.
- Planned and handled more than [Number] installation jobs each month.
- Achieved smooth surfaces with correct cuts and skills in polishing materials.
- Incorporated site blueprints and customer preferences to plan work and achieve desired patterns.
- Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
Education
Certfied - Medical Assistant
Blue Cliff College
LA08-2023
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient care
- Clinical documentation
- Patient scheduling
- Medication administration
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Wound care
- Patient assessments
- Inventory and supply management
- Conflict resolution
- Payment collection
- Needs assessments
- [Type] coding
- Time management
- Attention to detail
- Multitasking and organization
- Triage assessment
- Basic life support
- Verbal and written communication
- Medical records management
- Medical billing and coding
- Patient education
- Safety compliance
- Phlebotomy techniques
- Infection control
- Physical stamina
- Telephone etiquette
- Blood pressure measurement
- Schedule coordination
- Injection administration
- Clinical applications
- Insurance confirmation
- HIPAA protocols
- Medical records oversight
- Healthcare procedures
- Treatment setup
- Workflow organization
- Sample collection procedures
- Customer service
- Vital signs monitoring
- Direct patient care
- Maintaining confidentiality
- EMR / EHR
- Immunization administration
- Medical terminology knowledge
- Reliable team player
- Electronic medical records
- Data entry
- Patient flow management
- Compassionate
- Patient-focused care
- CPR
- First aid
- Procedure assistance
- Patient relations
- Adaptable
- Patient care coordination
- Appointment setting
- Simple dressings
- Insurance verification
- Equipment sterilization
- Monitoring patient progress
- Trustworthy companion
- Medical terminology in [languages]
- Medical procedures
- Sterile technique
- Medical office administration
- Compassionate caregiver
- Prioritizing stat orders
- Patient management
- OB/GYN procedures
- Reliable transportation
- Companionship and emotional support
- Professional bedside manner
- Customer relationship management (CRM)
Languages
English
Full Professional
Timeline
Certified Medical Assistant
East Jefferson Family Practice
08.2023 - Current
Assistant Manager
Southern Technologies
09.2020 - 08.2023
Tiger Seal
Owners
01.2003 - 09.2020
Certfied - Medical Assistant
Blue Cliff College