Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Troutman

Lincoln

Summary

Dynamic Inside Sales Team Lead at Woodson Lumber with a proven track record in customer relationship building and sales strategy development. Expert in merchandising and skilled forklift operator, I enhanced client retention through effective communication and cross-selling, significantly boosting account growth and customer satisfaction.

Overview

11
11
years of professional experience

Work History

Inside Sales Team Lead

Woodson Lumber
09.2022 - Current
  • Assisted team in managing daily sales activities and customer inquiries.
  • Store level Accounts Receivable, account solutions.
  • Maintained accurate records of sales data and client information.
  • Maintaining Forklift and Truck logs
  • Merchandising
  • Receiving and inventory.
  • Special ordering Merchandise for customers.
  • Customer solutions.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Worked closely with other departments to promote products and marketing campaigns.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.

Assistant Store Manager

Tractor Supply Company
01.2018 - 03.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Driving Metrics.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

Owner/Operator

Troutman Treats
08.2016 - 11.2017
  • Managed daily operations to ensure seamless service and customer satisfaction.
  • Supervised staff, providing training and mentorship to enhance team performance.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established vendor relationships to negotiate favorable terms and improve supply chain logistics.
  • Trained and motivated employees to perform daily business functions.

Assistant Store Manager

Bealls
08.2014 - 11.2015
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Driving Metrics.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

Associate of Science - Medical

Allied Health Careers
Austin, TX
02-2013

Skills

  • Customer relationship building
  • Sales strategy development
  • Sales coaching
  • Forklift Operator
  • Merchandising
  • Office Skills

Timeline

Inside Sales Team Lead

Woodson Lumber
09.2022 - Current

Assistant Store Manager

Tractor Supply Company
01.2018 - 03.2022

Owner/Operator

Troutman Treats
08.2016 - 11.2017

Assistant Store Manager

Bealls
08.2014 - 11.2015

Associate of Science - Medical

Allied Health Careers

Similar Profiles

CREATE PROFILE