Summary
Overview
Work History
Education
Skills
Timeline
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MELISSA TUCKER

Parkville,MD

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. I have a passion for uplifting my team with great examples of communication, customer service and/or culinary expertise.

Overview

10
10
years of professional experience

Work History

Assistant General Manager

Erickson Living At Oak Crest
03.2023 - Current
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developing Daily/Monthly Menu templates for service.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Manage 15 direct reports on Workday
  • Manage financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Maintain UKG for over 225 staff members
  • Mentor staff members, fostering a supportive work environment that enhanced employee performance and retention.

Assistant General Manager

Erickson Living At Oak Crest
10.2021 - 06.2022
  • Create schedules/ Training for all staff
  • Collaborated with other departments to establish productive and timely completion of projects.
  • Maintain all reports for FOH
  • Host One on One progress sessions with staff
  • Maintain all serving areas
  • Host events with residents and staff
  • Maintain Payroll for supervisors and full-time staff
  • Organize and file vender reports
  • Maintain staff reviews using Workday
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Enforced quality assurance protocols to deliver ideal customer experiences.

Sous Chef

Erickson Living At Oak Crest
12.2019 - 10.2021
  • Evaluated food products to verify freshness and quality.
  • Coordinated with vendors to order supplies and maintain high quality standards.
  • Maintain food cost and overhead projection through NetMenu®
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Planned/ Organized menus/menu cycles for two separate venues
  • Developed close relationships with suppliers to source best ingredients.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Monitored food production to verify quality and consistency.
  • Adminstrator for Rouxbe program

Sous Chef

University Of Maryland, College Park
08.2014 - 11.2019
  • Oversee Multi-Production Department of Commissary
  • Manage all operations in absence of Executive Chef
  • Evaluated food products to verify freshness and quality.
  • Monitored plate cost/production through FoodPro®
  • Coordinated with vendors to order supplies and maintain high quality standards.
  • Implemented food cost and waste reduction initiatives to save money.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Worked closely with front-of-house staff to facilitate excellent customer service.

Education

Associate of Applied Science - Culinary Arts

Prince George's Community College
Upper Marlboro, MD
05.2011

Skills

  • Team Leadership Expertise
  • Strategic Planning Skill
  • Business Operations Knowledge
  • Procedural Optimization
  • Corrective Actions
  • Opening and Closing Procedures
  • Interpersonal and Written Communication
  • Maintaining Clean Work Areas

Timeline

Assistant General Manager

Erickson Living At Oak Crest
03.2023 - Current

Assistant General Manager

Erickson Living At Oak Crest
10.2021 - 06.2022

Sous Chef

Erickson Living At Oak Crest
12.2019 - 10.2021

Sous Chef

University Of Maryland, College Park
08.2014 - 11.2019

Associate of Applied Science - Culinary Arts

Prince George's Community College

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MELISSA TUCKER