Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa Tucker

Helena,United States

Summary

Experienced, organized, and dedicated to providing great customer service within the Helena community. Several years of experience in various retail settings. Fast learner looking to learn new skills and to be a great addition to your team.

Overview

14
14
years of professional experience

Work History

Development Coordinator

YWCA Helena
09.2023 - Current


  • Optimized event planning procedures for various fundraising events, leading to higher attendance numbers and overall revenue generation.
  • Served as primary contact for external inquiries from donors or prospective partners, providing timely and accurate information about the organization.
  • Implemented targeted stewardship strategies that resulted in increased donor satisfaction levels and subsequent giving amounts.
  • Supported executive leadership in setting annual fundraising goals based on historical data analysis of donor trends and projections.
  • Created brochures, invitations, cards and other event and marketing materials.
  • Developed compelling marketing materials for donor communications, effectively conveying the organization''s mission and impact on the community.
  • Processed contributions and sent out acknowledgments.
  • Maintained accurate donor records using database management systems, ensuring efficient tracking of contributions and communication history.
  • Completed and submitted monthly and yearly reports to support executive decision making.

Server

Fiesta Mexicana
08.2013 - Current
  • Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience
  • Developed and maintained a professional rapport with customers to ensure repeat business
  • Verified accuracy of orders before delivering them to customers, resulting in a X% decrease in customer complaints
  • Inspected dishes and silverware prior to serving customers to ensure proper presentation
  • Provided knowledgeable and courteous service, resulting in positive reviews from customers
  • Maintained a friendly and positive attitude in a fast-paced environment, resulting in a X% increase in customer tips
  • Memorized the menu, specials and wine list, resulting in fewer mistakes when taking orders.

Casino Manager

Montana Lils
01.2019 - 08.2019
  • Adhered to all casino rules and regulations, ensuring a safe and secure gaming environment
  • Greeted customers
  • Provided correct change
  • Maintained a clean and friendly casino both inside the establishment and outside
  • Ran both snack and drinks to customer upon request.

Floral/Barista

Safeway
02.2012 - 01.2013
  • Greeted customers in a friendly and professional manner
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
  • Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
  • Assisted customers with locating items and providing product information
  • Provided expert advice to customers on selecting the best flowers for their needs, resulting in increased customer satisfaction.

Cashier

Friendly's
01.2010 - 02.2012
  • Greeted customers in a friendly and professional manner
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Processed credit card and online payments securely and efficiently.

Education

Word, Excel, Basic Computers -

Career Training Institute
05.2024

Skyline High School
Mesa, Arizona
05.2008

Skills

  • Adaptability
  • Customer Service
  • Microsoft Excel
  • Ability to Multitask
  • Computer Skills
  • Communication Skills
  • Ability to Work in a Team
  • Ability to Work Under Pressure
  • Good time management
  • Ability to Learn Quickly
  • Data Entry
  • Event Planning

References

References available upon request

Timeline

Development Coordinator

YWCA Helena
09.2023 - Current

Casino Manager

Montana Lils
01.2019 - 08.2019

Server

Fiesta Mexicana
08.2013 - Current

Floral/Barista

Safeway
02.2012 - 01.2013

Cashier

Friendly's
01.2010 - 02.2012

Word, Excel, Basic Computers -

Career Training Institute

Skyline High School

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Melissa Tucker