MELISSA TUCKER
Tipp City,OH
Summary
Professional with proven track record in delivering exceptional customer service and support. Known for strong communication skills, problem-solving abilities, and adaptability in fast-paced environments. Team player with focus on collaboration and achieving results. Proficient in managing client relationships, handling inquiries, and resolving issues efficiently.
Overview
23
23
years of professional experience
Work History
Customer Services Representative, Member Services
AmeriHealth Caritas Ohio
06.2023 - Current
- Balanced multiple priorities simultaneously, managing a diverse range of customer inquiries without compromising service quality.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns..
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Eligibility Referral Specialist I
Miami County Job and Family Services
07.2021 - Current
- Adhered to strict requirements regarding data confidentiality and integrity to avoid information breaches
- Liaised with clients to determine best available support services and resources
- Updated client information and documented changes to care and assistance in On Base and Ohio Benefits system
- Greeted visitors and communicated to assess needs and provide direction
- Received, answered and responded to telephone calls
- Maintained privacy and confidentiality of patients in compliance with policies and regulations
- Determined eligibility for programs such as Medicaid/SNAP/TANF for new applicants and renewals of benefits
Medical Center Representative - Team Lead
Premier Women's Center
05.2019 - 06.2021
- Collected patient copays and balances
- Received, answered and responded to telephone calls
- Maintained privacy and confidentiality of patients in compliance with policies and regulations
- Checked patients in and out of appointments
- Scheduled patient appointments in EMR system
- Greeted visitors and communicated to assess needs and provide direction
- Being a liaison between office manager, clinical and administrative staff
Office Manager
Tucker's Mold Polishing
03.2002 - 06.2018
- Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking
- Supervised front office activities expertly, including accounts payable and receivable, reception, and mail management
- Completed advanced clerical tasks, including account reconciliation and document management
- Fielded questions from staff, customers and vendors using phone and email
- Evaluated and reviewed office procedures to improve efficiency
- Oversaw mail services and pick up and drop offs of crucial supplies and materials
Education
Associate in Arts (A.A.B.) - Occupational Healthcare & Administration
Edison State Community College
Piqua, OH05.2019
Skills
- Caseload management
- Appointment scheduling
- HIPAA regulations
- Patient interviewing
- Ability to multitask
- Self motivation
- Good communication
- Team work
- Strong Work Ethic
Timeline
Customer Services Representative, Member Services
AmeriHealth Caritas Ohio
06.2023 - Current
Eligibility Referral Specialist I
Miami County Job and Family Services
07.2021 - Current
Medical Center Representative - Team Lead
Premier Women's Center
05.2019 - 06.2021
Office Manager
Tucker's Mold Polishing
03.2002 - 06.2018
Associate in Arts (A.A.B.) - Occupational Healthcare & Administration
Edison State Community College
Similar Profiles
Sharon WoronkaSharon Woronka
Clinical Review Nurse at AmeriHealth CaritasClinical Review Nurse at AmeriHealth Caritas
Olivia MesinaOlivia Mesina
Appeals & Grievance Coordinator II at AmeriHealth CaritasAppeals & Grievance Coordinator II at AmeriHealth Caritas
Celia CrumelCelia Crumel
Provider Services Representative at AmeriHealth CaritasProvider Services Representative at AmeriHealth Caritas