Melissa Tucker

Dedicated customer service professional with a self-directed approach, committed to fostering loyalty and retention through proactive communication, effective problem-solving, and personable follow-through. Utilizes company support resources, personal expertise, and critical thinking skills to independently manage concerns, while also escalating critical issues when necessary. Over 15 years of management experience in customer service, retail, grocery, and food service combined, with a primary focus on meeting both business and personal goals. Actively seeks opportunities for improvement and growth, driven by ambition to excel. Eager to secure a fulfilling career within a stable company that offers benefits and ample room for professional development.

• Workplace English, Expert, 06/01/19
• Call Center Customer Service, Highly Proficient, 06/01/19
• Memorization & Recall, Expert, 06/01/19
• Active Listening, Expert, 06/01/19
• Nursing Skills: Patient Focus & Orientation, Highly Proficient, 06/01/19
• Customer Service, Highly Proficient, 09/01/19
• Data Entry: Accuracy, Highly Proficient, 11/01/20
• Customer focus & orientation, Highly Proficient, 07/01/21
• Basic computer skills, Highly Proficient, 07/01/21
• Case management & social work, Highly Proficient, 07/01/21
• Teamwork: Interpersonal skills, Expert, 07/01/21
• Basic attention to detail, Highly Proficient, 07/01/21
• Learning agility, Highly Proficient, 04/01/22