Melissa Turner
Customer service
Lake Charles,LA
Summary
Proven multitasker and efficient team player, I leveraged housekeeping and customer service skills at Springhill Hotels to enhance room readiness and guest satisfaction. Trained employees at Burger King, improving team performance significantly. Skilled in facility upkeep and empathetic patient care, I consistently prioritize safety and quality, achieving a notable increase in efficiency and patient dignity at Lake Charles Nursing Home.
Overview
2025
2025
years of professional experience
Work History
Housekeeping
Springhill Hotels
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Collaborated with housekeeping team to ensure room readiness and swift turnover.
- Supported efficient hospital operations by promptly responding to housekeeping requests and special cleaning needs.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
Cashier
Walmart
Cook
Laredo Taco
08.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Shift Manager
Burger King
07.2009 - 08.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Housekeeping
Springhill Suites By Marriott
07.2005 - 11.2006
- Collaborated with housekeeping and maintenance teams to ensure guest rooms were ready for arrivals.
CNA
Lake Charles Nursing Home
07.1999 - 04.2004
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Cashier
Walmart
11.2001 - 06.2002
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Diploma - English 1, Algebra2
Washington Marion High School
2220 Pine View Street05.1988
Skills
- Facility housekeeping
- Pharmacy housekeeping
- Workstation housekeeping
- Housekeeping techniques
- Basic housekeeping
Timeline
Cook
Laredo Taco
08.2023 - Current
Shift Manager
Burger King
07.2009 - 08.2023
Housekeeping
Springhill Suites By Marriott
07.2005 - 11.2006
Cashier
Walmart
11.2001 - 06.2002
CNA
Lake Charles Nursing Home
07.1999 - 04.2004
Housekeeping
Springhill Hotels
Cashier
Walmart
Diploma - English 1, Algebra2
Washington Marion High School
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