Melissa Turney
Counselor/Coach
Denver
Summary
Dynamic leader with a proven track record at Denver Counseling and Coaching and Starbucks, excelling in counseling and group training. As an expert in understanding people and how to motivate them to change, transformed a failing Starbucks store to the district's most profitable with highest employee satisfaction in under a year, demonstrating exceptional personnel management as well as strategic planning. Strong counselor who led many couples to really hear and love one another. In this role, guided many clients to take healing techniques created together and find courage in their lives to live mindfully. Skilled coach in asking powerful, reflective questions, challenging clients to reflect and seek change for themselves. Skilled in making growth plans fun and SMART.
Overview
20
20
years of professional experience
Work History
Counselor/Coach
Denver Counseling and Coaching
11.2019 - Current
- Managed own administration including scheduling, billing, communication, filing paperwork, and accurate note keeping.
- Engaged with client's support networks, families, community resources, and other counselors when appropriate to fully engage the client's full framework for success.
- Worked with clients to teach them how to approach anxiety, depression, intrusive thoughts, interpersonal conflict, attachment wounds, difficult relationships, grief, anger/rage, disordered eating, obsessive coping mechanisms, past trauma, abuse and more with a greater understanding of their coping mechanisms then worked to build and implement new pathways of thinking and behavior.
- Guided clients towards self discovery through creative practices and intentional questions, thereby growing their own ability to process for themselves outside of sessions.
- Helped grow the practice through hiring assistance, training employees, building community partnerships, representing company at conferences, fundraising, and co-directing the board.
- Analyzed assessment data to coach business teams towards greater understanding of self and one another, educating each on their strengths and weaknesses and building plans to grow in area of opportunity for growth.
Store Manager
Starbucks
01.2009 - 10.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash, and store opening and closing procedures.
- Addressed customer complaints and employee conflict to bring understanding and peace. Trained employee after. Held frequent meetings to group train in areas of weakness.
- Reviewed all employees annually, helping them in writing their own improvement plans and celebrating their strengths.
- Reviewed store P&L statements weekly to build a store improvement plan.
- Interviewed, hired, trained, and coached all employees.
- Took store from lowest performing in the district to most profitable in under one year. including keeping employee turnover low and job satisfaction high by building a fun, supportive, and challenging environment.
- Created community events for employees and customers to build relationships- such as open mic night, kid storytime, trail building volunteer days, coffee tastings and education seminars.
Shift Supervisor
Starbucks
08.2005 - 12.2008
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling.
- Resolved customer questions and concerns.
- Upheld quality and speed standards on each shift.
- Supported overwhelmed co-workers and worked to resolve conflicts on shift.
- Created and led successful store events.
- Received Black Apron certification.
Education
Bachelor of Arts - Psychology
University of North Carolina At Chapel Hill
Chapel Hill, NCMaster of Arts - Biblical Counseling
Southeastern Baptist Theological Seminary
Wake ForestSkills
- Counseling
- Group training/public speaking
- Builds rapport quickly
- Behavior monitoring and modification
- Fluid in conflict resolution
- Anger management
- Creative, engaging teacher
- Grief counseling
- Family dynamics and effects
- Fluent in effects of trauma
- Individual coaching towards goals
- EQ assessment and growth planning
- Hold empathy and responsibility hand in hand
Accomplishments
- Most referred to counselor in practice
- Built large partnerships with organizations, such as Chick-fil-A, for employee support.
- ICF Trained Coach
TTI DISC Assessment Certified
Certification of training to analyze the data found in the DISC Assessment as well as how to share the large quantity of information with clients in a meaningful way.
Timeline
Counselor/Coach
Denver Counseling and Coaching
11.2019 - Current
Store Manager
Starbucks
01.2009 - 10.2012
Shift Supervisor
Starbucks
08.2005 - 12.2008
Bachelor of Arts - Psychology
University of North Carolina At Chapel Hill
Master of Arts - Biblical Counseling
Southeastern Baptist Theological Seminary
Similar Profiles
Mia ClarkMia Clark
Support Group Facilitator at Life Launch Counseling & Wellness CoachingSupport Group Facilitator at Life Launch Counseling & Wellness Coaching
Nayyer AkhtarNayyer Akhtar
Director at Counseling Coaching AcademyDirector at Counseling Coaching Academy
Lori Ellegood, MSW, LCSWLori Ellegood, MSW, LCSW
Founder and Lead Psychotherapist at Center for Counseling, Coaching & Consultation, LLCFounder and Lead Psychotherapist at Center for Counseling, Coaching & Consultation, LLC