Melissa Ulrich
NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
22
22
years of professional experience
Work History
Hub Delivery Driver
O'Reilly Auto Parts
01.2021 - 12.2024
- Loaded, transported, and unloaded items to multiple O'Reilly stores in a timely manner.
- Reviewed orders before and after delivery to ensure completeness and correctness.
- Enhanced customer satisfaction by providing professional and courteous service during parts deliveries.
- Assisted in training new hires, sharing knowledge about best practices for successful hub delivery operations.
Customer Service Support
The Decal King
09.2018 - 01.2021
- Developed and maintained strong relationships to deliver exceptional customer service support.
- Provided exceptional customer service support for clients with specific needs or requests.
- Supported customer service efforts by addressing inquiries, resolving issues, and providing accurate information as needed.
- Responded to customer requests for products, services, and company information.
Receptionist
The Willits News
10.2013 - 06.2018
- Processed classified ads, legal notices, subscriptions, obituaries, letters to the editor, event calendar, and uploads to newspaper website.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices. Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Awards Shop Customer Service and Designer
JEB Designs, Inc.
06.2003 - 07.2013
- Sold, designed and produced various awards and keepsakes using a laser engraver, sublimation printer, and rotary engraver.
- Placed orders for products needed to complete work orders.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained strong relationships with clients by consistently delivering exceptional service in a timely manner.
Education
High School Diploma -
South View High School
Hope Mills, NCSkills
- Organization skills
- Attention to detail
- Adaptability
- Creativity
- Problem solving
- Computer literacy
- Multi-line phone operation
- Customer service
- Teamwork and collaboration
- Time management
Timeline
Hub Delivery Driver
O'Reilly Auto Parts
01.2021 - 12.2024
Customer Service Support
The Decal King
09.2018 - 01.2021
Receptionist
The Willits News
10.2013 - 06.2018
Awards Shop Customer Service and Designer
JEB Designs, Inc.
06.2003 - 07.2013
High School Diploma -
South View High School
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