Melissa Ulrich Doughty

• Manage of New Jersey regulations with licensing for CADC, LAC, LADC, LSW, LSCW 50:50 Patient vs. Employee Ratios

• Provider credentialing

• Workplace violence, prevention program officer/development

• Safety compliance committee officer/program development

• Personnel file audit/management

• Collaboration with the senior management team regarding New Jersey compliance • Administrator on-call

• Implemented an employee engagement program that resulted in a 95% increase in overall employee satisfaction

• Led a team of 1 HR professionals & leadership in managing all aspects of the employee lifecycle, including recruitment, onboarding, performance management, and offboarding

• Developed and implemented strategic HR initiatives to attract, retain, and develop top talent • Created and executed comprehensive training programs to enhance employees' skills and knowledge

• Managed the company's compensation and benefits programs, ensuring competitiveness within the industry while controlling costs

• Developed and maintained strong relationships with external vendors for outsourced HR services such as payroll processing and background checks

• Ensured compliance with all federal, state, and local employment laws by regularly reviewing policies and procedures

• Collaborated with department managers to identify staffing needs and developed effective recruitment strategies to attract qualified candidates

• Conducted interviews, assessed candidates' qualifications, negotiated job offers, and facilitated smooth onboarding processes for new hires

• Implemented a performance management system that aligned individual goals with organizational objectives resulting in improved productivity across departments

• Developed diversity initiatives aimed at creating an inclusive work environment that promoted equal opportunities for all employees

• Managed employee relations issues by conducting investigations into complaints or conflicts and implementing appropriate resolutions or disciplinary actions when necessary

• Oversaw the administration of employee benefits programs including health insurance plans, retirement plans (401(k)), flexible spending accounts (FSA), etc

• Analyzed workforce data using HR analytics tools to identify trends, patterns, and areas for improvement; provided recommendations based on findings

• Collaborated with cross-functional teams to develop company-wide policies and procedures related to human resources practices

• Led change management efforts during mergers/acquisitions, ensuring smooth integration of personnel from different organizations

• Developed and delivered HR training programs to educate employees and managers on various topics such as sexual harassment prevention, diversity and inclusion, performance management, etc

• Implemented an employee recognition program that increased employee morale and motivation resulting in a 90% decrease in turnover rate

• Managed the annual performance review process, ensuring timely completion and providing guidance to managers on effective feedback and goal-setting

• Conducted salary benchmarking studies to ensure competitive compensation packages, making recommendations for adjustments based on market trends and internal equity

• Collaborated with legal counsel to ensure compliance with employment laws, including FMLA, ADA, EEOC regulations, etc., minimizing legal risks for the organization

• Led investigations into workplace misconduct allegations, ensuring fair and thorough processes were followed while maintaining confidentiality

• Developed HR metrics dashboards to track key performance indicators (KPIs) such as turnover rate, time-to-fill vacancies, training effectiveness, etc., providing insights for data-driven decision-making by senior leadership

• Served as a trusted advisor to executive leadership team on all HR-related matters, providing guidance and recommendations aligned with organizational goals and values

Executive Human Resources Director August 2018 to Present Lund”s Fisheries, Inc. - Cape May, NJ

• Managing & processing 4 companies' payroll throughout the USA.

• Design compensation and benefits packages

• Implement performance review procedures (e.g. quarterly/annual and 360° evaluations)

• Develop fair HR policies and ensure employees understand and comply with them

• Implement effective sourcing, screening and interviewing techniques

• Assess training needs and coordinate learning and development initiatives for all employees

• Monitor HR department’s budget

• Act as the point of contact regarding labor legislation issues

• Certified Sexual Harassment Trainer

• COVID-19 Vaccinations Protocols & management

• Create and run referral bonus programs

• Review current HR technology and recommend more effective software (including HRIS and ATS)

• Measure employee retention and turnover rates

• Oversee daily operations of the HR department

• Social Audits, FDA Audits, SEMTA Audits

• Employee relations (Hiring process, Background checks, References, Orientating new hires, terminations)

• Posting Invoices using Navision

• Tracking and processing of permits and COI

• Certified in OSHA 30 hour - Full Management of Health & Safety Program, OSHA Annual Reporting

• DOT & Clearing House knowledge

• ACA Reporting, ACA Compliance

• EEOC Compliance

• Development of new facility policies

• Amended Handbook Guidelines

• Staffing for facility of 257 employees

• Payroll for entire facility of 257

• Processing payroll on a weekly basis via HC Staffing & Payroll,

• distribution of employee checks

• management of retro payments, overtime, garnishments, general deductions

• Management of all Unemployment and Disability Claims *to date have not had one unemployment claim approved by New

• Jersey Department of Labor and Workforce Development

• Determining employee promotions to Full Time and Senior Staff

• Tracking PTO, Vacation, Sick Days for all employees Enrollment of employee health insurance via Local 152 • Coordination with Union for Grievances (To date- have not lost any)

• Tracking Required Dates: License Renewal, CPR certification

• Processing 401(k) eligible employees

• Employee Reviews: 90 day and Annual

• Assembly and maintenance of all employee files

• Performing background checks, license verification

• Workers Compensation Management

• QA Meetings

• State Audit for facility- Passed Human Resource Portion.

• Employee Morale Booster

• Interfaces with Executive Director and department coordinators to provide advice and counsel on team member relations and to provide human resource team member services support

• Complies with federal, state and standards pertaining to employment laws

• Takes positive actions to ensure equal opportunity in the conduct of all business activities without regard to race, creed, age, sex, or national origin

• Ensures current federal and state postings and pamphlets are posted accordingly

• Effectively facilitate human resource and related trainings. Researches, plans, organizes and conducts workshops for

• Business Office Coordinators (BOCs), supervisory and front line team Provide transfer of knowledge of labor laws, best practices and follow up for compliance regulations when needed.

• Handles timely distribution and implementation of new legislation and company policy

• Prepare and analyze ongoing and ad-hoc special reports pertaining to employee personal information and data, including but not limited to issues such as turnover, retention, leave of absence (LOA), performance appraisals, recruitment etc.

• Assist in responding/researching community questions on a daily basis

• Communicates regularly with appropriate leadership regarding community issues

• Track performance of team members in our leadership development programs

• HR internal audits for personnel file compliance, I-9 compliance & training documentation • Support annual team member engagement survey action plans at the communities

• Management of FMLA & FMLA

• Manages the process of worker's compensation claims to expedite return to work, to close the claims, to promote positive team member relations and to reduce overall cost. Can be involved in the interactive process as needed

• Partners with leadership team to ensure community is in compliance with OSHA requirements and promotion of Risk Management programs and policies; monitors adherence to safety rules and regulations and recommends remedial action as appropriate

Recruitment of all agency employees utilizing My Staffing Pro, Craigslist, newspaper advertisement, cold calling from list of area certified home aids

• Administrative orientation to all employees, advising of all policies and procedures, handbook orientation, all on boarding responsibilities.

• Training employees via In-Services to maintain compliance with the NJ Board of Nursing • Development of new agency policies, institution of Drug Free Work Place Policy, Amended Handbook Guidelines, Branding Presentation, Client Fact Sheet, etc.

• Processing payroll on a weekly basis via Paychex, distribution of employee checks, management of retro payments, overtime, garnishments, general deductions

• Management of all Unemployment and Disability Claims *To date have not had one unemployment claim approved by New Jersey Department of Labor and Workforce Development. *

• Bonus Tracking for eligible new-hires

• Determining employee promotions to Full Time and Senior Staff

• Tracking PTO, Vacation, Sick Days for all agency employees

• Composition of Monthly Employee and Client Newsletters

• Enrollment of employee health insurance via Aetna and Oxford

• Coordination with Ocean County Health Department, Medicaid, Veterans Affairs, Meridian Hospice, Summerville Assisted Living, Veterans Home Care, LLC & Insurance companies

• Tracking Required Dates: Annual PPDs, License Renewal, CPR certification, Client Required Dates • Processing 401(k) eligible employees

• Employee Reviews: 90 day and Annual

• Assembly and maintenance of all employee and client files

• Performing background checks, license verification

• Field work: Service Calls, Signing up new cases in the client's home, facilities and hospitals • Marketing to doctors' offices, social workers, case managers, hospitals

• Coordination of social worker, referral appreciation gala

• Processing of all client service agreements, automobile waiver, payment options, deposits • Monthly Quality Care visits to the client's home to ensure that highest level of care is being provided to meet agency standards

• FMLA compliance and tracking

• Mediation of all employee issues, institution of probationary periods, suspensions and terminations without supervision

• Selecting Employee of the Month / Year.

• Coordination of Employee Appreciation Month gift items and Company Picnic

• Quarterly I-9 & W-4 Audit

• Design and distribution of recruitment postcards

• Long Term Care Insurance, Worker's Comp, & Auto Accidents Verification and Processing • Tracking Patient Survey responses

• Assisting the Scheduling Coordinator with case coverage (Using Home Track System) • Reporting directly to agency owners any changes in employee / client status.

• On-call Administrator for weekends and after office hours

• Managing over 60 employees and 130 client case load

• Handling all Employee/ Client Complaints and making sure they get resolved

• Maintain all office and medical supplies that are needed for the staff and clients. • Overseeing Office & Field Personnel to ensure the company is running efficiently and correctly.

Ensuring that Commission on Accreditation for Home Care (CALC) regulations are met. • Entering All Nursing Visit in Computer, Checking required Dates for clients and employees