Melissa Ultreras
Fort Worth,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Office Manager
Cat Mechanical
Haltom City , Texas
03.2018 - 10.2022
- Oversaw appointment scheduling and itinerary coordination for residential and commercial customers, installers and owners.
- Managed contracts, phone and email correspondence and handled incoming and outgoing mail and faxes.
- Ordered HVAC supplies from supply houses, registered HVAC units.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Matched purchase orders with invoices and recorded necessary information.
- Established QuickBooks accounting system to reflect accurate financial records.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing and monthly reconciliation.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Pull permits,inspection updates and maintain COI.
- Maintained all company vehicles registration, maintenance, insurance and track the toll tags.
Tax Preparer/Receptionist
Audra's Tax Center
Fort Worth, Texas
10.2018 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
Collections Specialist
Santander Consumer USA
North Richland Hills, Texas
02.2005 - 08.2010
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Trained new team members on scripts, company services, and collection strategies.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Certification - Medical Office Specialist
Arlington Career Institute
Grand Prairie, TX07.2004
GED -
Venture High School
Arlington, TX04.2000
Skills
- Team Leadership
- Invoicing and Billing
- Oral and writing communication
- Account Reconciliation
- Payroll and budgeting
- Documentation and control
- Scheduling
- Business administration
Timeline
Tax Preparer/Receptionist
Audra's Tax Center
10.2018 - 04.2019
Office Manager
Cat Mechanical
03.2018 - 10.2022
Collections Specialist
Santander Consumer USA
02.2005 - 08.2010
Certification - Medical Office Specialist
Arlington Career Institute
GED -
Venture High School
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