Melissa Vaillancourt
Pocono Lake,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Clinical Imaging Navigator
Lehigh Valley Health Network Pocono
07.1991 - Current
- Prepared families for realistic initial visit post-procedure.
- Reviewed surgical, diagnostic and interventional procedures and offered overview of expectations for outcomes.
- Solicited patient concerns, demonstrated responsiveness and respect and communicated plan of care to patient and family members.
- Cultivated referral relationships, managed assigned territory and completed patient assessments.
- Assisted members with social determinants of health and linked to appropriate community resources.
- Educated member on gaps in care and assisted with scheduling provider appointments.
- Identified gaps in care and assisted in closure of gaps.
- Maintained confidential health information according to state and federal regulations.
- Utilized Microsoft Word to edit, create and save confidential documents.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
Registered Nurse
Lehigh Valley Health Network Pocono
07.1991 - Current
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Education
Bachelor of Science - Nursing
University of Scranton
Scranton, PASkills
- Resource Coordination
- Home Healthcare
- Medication Identification
- Direct Patient Care
- Time Prioritization5
- Time Prioritization
- Supporting Navigation
- Patient Health Information Access
- Insurance Requirements
- Clinical Judgment
- Community Resources
- Verifying Coverage
- Clinical Assessment Management
- Clinical Standards
- Insurance Authorizations
- HIPAA Regulations
- Benefits Explanations
- Patient Interviewing Skills
- Counseling and Guidance
- Appointment Confirmation
- Medical History Documentation
- Educate Patients
- Organization and Time Management
- Coordinate Referrals
- Medication Side Effect Knowledge
- Recording Histories
- Professional Bedside Manner
- Epic Software
Certification
- Certified Clinical Breast Examiner Magnacare
Timeline
Clinical Imaging Navigator
Lehigh Valley Health Network Pocono
07.1991 - Current
Registered Nurse
Lehigh Valley Health Network Pocono
07.1991 - Current
Bachelor of Science - Nursing
University of Scranton
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