Summary
Overview
Work History
Education
Skills
Community Service
Degree
Leadership Programs
Timeline
Generic

Melissa Valcourt

Charlestown,NH

Summary

Transformational leader with a proven track record working with nonprofit organizations, excelling in organizational leadership and client relationship development. Skilled in financial analysis and budget efficiency, I empower teams to achieve strategic goals while fostering community partnerships. Passionate about creating impactful policies and enhancing operational effectiveness.

Overview

8
8
years of professional experience

Work History

Residential House Manager

Headrest, Inc.
Lebanon, NH
01.2024 - 09.2024
  • Assisted in developing policies and procedures related to residential life at the property.
  • Recruited, hired and trained new medical and facility staff.
  • Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Communicated with patients with compassion while keeping medical information private.
  • Monitored inpatient 14 bed use, facilities and staff to provide optimal use of resources for clients with SUD disorders.
  • Offered positive reinforcement and taught life skills regarding chores and cooking techniques.

House Manager

Visions for Creative Housing Solutions
Lebanon, NH
11.2022 - 11.2023
  • Managed day to day operations of eleven residents with disabilities.
  • Supervised all direct support staff, including scheduling.
  • Monitored service provider performance to ensure quality of services delivered.
  • Developed systems for efficient management of daily operations in the house.
  • Delegated work to staff, setting priorities and goals.
  • Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
  • Managed team of employees, daily progress reports and overall project planning.
  • Organized and maintained household inventory records, including supplies and equipment.

Executive Director

Spark! Community Center
Lebanon, NH
02.2020 - 11.2022
  • Set organization direction and developed strategies and tactics to fulfill mission.
  • Drove revenue by cultivating successful client relations.
  • Served as spokesperson at press conferences or interviews when needed.
  • Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
  • Developed marketing strategies to promote the organization's mission throughout the community.
  • Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
  • Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
  • Established strategic direction and goals to accomplish objectives.
  • Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
  • Developed and implemented strategic plans to ensure organizational growth and development.

Interim Finance Director

Claremont Soup Kitchen & Food Pantry
Claremont, NH
11.2016 - 12.2018
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Prepared detailed reports on financial performance including balance sheets, income statements, cash flow statements, and budgeting activities.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Communicated with stockholders or other investors to provide information or raise capital.
  • Managed accounts payable and receivable functions to ensure timely payments of invoices and collections of receivables.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Education

NH Work Ready Certificate

Manchester Community College
Manchester, NH
03-2025

Master of Leadership -

Granite State College
Concord, NH
01.2018

Bachelor of Business Management -

Granite State College
Claremont, NH
01.2015

Associates of Business Management -

River Valley Community College
Claremont, NH
01.2012

Skills

  • Organizational Leadership
  • Client Relationship Development
  • Partnership Management Skills
  • Office Management
  • Effective Business Communication
  • Operations Management
  • Financial Analysis Expertise
  • Staff Development and Training
  • Policies and Procedures, Manuals
  • Spreadsheet and Database Creation
  • Accounts Payable/Receivable
  • Payroll Management Expertise
  • Information Lifecycle Management
  • Event Coordination
  • Budget Efficiency
  • Empowering Team Members
  • Skilled in Microsoft Office Applications
  • QuickBooks Proficiency
  • Proficient in Peachtree
  • Information System Management

Community Service

  • Board of Directors, Global Campuses Foundation, 01/2021, 12/2022
  • Board of Directors, Peer Teaching and Learning, 01/2022, 12/2023
  • Board of Directors, Steppingstone & Next Step, 01/2021, 12/2023
  • Board of Director’s Secretary, Claremont Soup Kitchen & Food Pantry, 01/2014, 12/2015
  • Volunteer, Turning Points Network, 01/2014, 12/2015
  • Volunteer, Shining Success, 01/2020, 12/2020
  • Volunteer Training Assistant, Workplace Success, 01/2008, 12/2009
  • Student Volunteer, Working Futures, 01/2007, 12/2008

Degree

MSLD

Leadership Programs

  • Leadership of the Upper Valley, Vital Communities, 2021
  • Roundtable of New Executive Directors in New Hampshire, NH Center for Nonprofits, 2021
  • NH Leadership series, UNH- Institute on Disabilities, 2022
  • Success, Opportunity, Action, Results (SOAR) committee, Upper Valley, 2023

Timeline

Residential House Manager

Headrest, Inc.
01.2024 - 09.2024

House Manager

Visions for Creative Housing Solutions
11.2022 - 11.2023

Executive Director

Spark! Community Center
02.2020 - 11.2022

Interim Finance Director

Claremont Soup Kitchen & Food Pantry
11.2016 - 12.2018

NH Work Ready Certificate

Manchester Community College

Master of Leadership -

Granite State College

Bachelor of Business Management -

Granite State College

Associates of Business Management -

River Valley Community College

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Melissa Valcourt