Melissa Valenzuela
Tucson,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled in bilingual communication, regulatory compliance, and proficient in Microsoft Office. Offering strong organizational skills and a commitment to personal and professional development.
Overview
5
5
years of professional experience
Work History
Case Manager
Southwest Key Program
07.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Contributed to team discussions and case staffings actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Partook in ORR's new Category 4 Initiative, helping minors with no active sponsor to find the best option of placement for them, including Long-Term Foster Care and URM.
Research Assistant
Grief Loss and Social Stress (GLASS) Labratory
05.2021 - 05.2022
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Researching how people who have lost a loved one since March 2020 have been coping with grief during the pandemic.
- Aiming to recruit underrepresented groups to partake in research surveys.
- Prepared a Spanish version of the laboratory's online survey.
- Assisted a graduate student with research project.
Library Student Worker
University of Arizona Libraries
10.2019 - 05.2022
- Worked for the Access and Information Services departments, renting out technology, retrieving books, checking out books for patrons, scanning requests, and processing lending requests.
- Reorganized shelving sections resulting in optimal space usage.
- Developed strong organizational skills through sorting returned items into proper categories for reshelving purposes.
- Enhanced library patron satisfaction by providing efficient and friendly customer service at the circulation desk.
Internship Student
Nogales Justice of Peace Court
06.2021 - 07.2021
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files for Civil, Traffic, and Criminal clerks for Court hearings.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Education
Bachelor of Arts - Psychology
University of Arizona
Tucson05.2022
Bachelor of Science - Criminal Justice
University of Arizona
Tucson05.2022
Skills
- Bilingual (English and Spanish)
- Problem-Solving
- Case Documentation
- Organization and Multitasking
- Email and Telephone Etiquette
- Proficient in Microsoft Office, Excel, and PowerPoint
- Written and verbal communication
- Customer Service
- Teamwork and Collaboration
Timeline
Case Manager
Southwest Key Program
07.2022 - Current
Internship Student
Nogales Justice of Peace Court
06.2021 - 07.2021
Research Assistant
Grief Loss and Social Stress (GLASS) Labratory
05.2021 - 05.2022
Library Student Worker
University of Arizona Libraries
10.2019 - 05.2022
Bachelor of Arts - Psychology
University of Arizona
Bachelor of Science - Criminal Justice
University of Arizona
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