Micosoft 365
Hi, I’m
Melissa Van Alstyne
Administrative Support Professional
Chester,US
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Senior Administrative Support professional, with extensive experience working in a fast-paced environment that demands strong communication & interpersonal skills utilized by working with many different leaders in business. I am confident in my ability to interact with individuals at all levels in a poised and professional manner. I am detail-oriented and resourceful, able to effectively complete projects and perform multiple tasks simultaneously.
With a strong background in Office Management. I find great pride when able to optimize productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable administrative support specialist who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
18
years of professional experience
2
Languages
Work History
Valley Regional Hospital
Administrative Assist. to Chief Nursing Officer/Vice President of Operations
11.2023 - 02.2024
Job overview
- Promoted a positive work environment by recognizing achievements and addressing concerns promptly.
- Recorded and tracked the conducted research projects to contribute to the advancement of nursing knowledge and practice, leading to better patient outcomes.
- Participated in recruitment efforts to attract top talent in providers, and nursing professionals, maintaining high standards for excellence in patient care delivery.
- Served as a recorder and action tracker of the collaboration with interdisciplinary teams to ensure seamless coordination of patient care across all departments.
- Served as a liaison between nursing staff, physicians, administration, and other stakeholders for effective communication and collaboration with the CNO/VPO and DON.
- Scheduled for CNO/VPO, Director of Hospital Nursing, various Directors, and occasion CMO.
- Served as administrative support for Nurse Educator, Director of Emergency Services, Director of Provider Practices, Director of Pharmacy Services, Director of Surgical Services, Director of Rehab Services, and Interim Manager of med-surg.
- Participated/documented all progress and stages of community outreach events to promote healthcare awareness and foster strong relationships with local organizations as well as document actions taken, amount of time spent- by whom, and services offered for community benefit.
- Served as a recorder and action tracker on committees focused on improving healthcare delivery at both the organizational level as well as within the broader industry context.
- Served as a recorder and action tracker for the leadership business committees ensuring compliance with regulatory requirements through regular meetings, recordings of meetings repository of meeting minutes, agendas and information reviewed therewith, policy updates and publication, budgeting, senior leadership support, and ongoing education for leadership development.
- Extraction of survey data audits for analysis & archive results.
- Entered and maintained proper staff levels within budget parameters for the Director of Nursing to deliver high levels of care to every patient.
- Scheduling, recording, and action-tracking the development and updated policies and procedures, maintaining compliance with regulations.
- Scheduling, recording, and action-tracking cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Research ways to increase profitability with cost control measures.
- Ensured proper invoicing & cost center coding for administration & nursing business office's final approval.
- Worked as a liaison between the DAISY nursing award association and the facility.
- Recorded and action-tracked SUD committee program.
- Maintained and updated the Master Committee Spreadsheet with works in the facility, community, and environs.
- Coordinated and facilitated logistics of facility equipment improvement project with medical supplier.
- Coordinated, recorded & action-tracked, clinical competency education project. The project consisted of many logistics working with many leaders to ensure skills were being trained by priority and CMS and regulatory requirements, sign-off, and documentation of individuals training for compliance for over 100 nurses. Therewith, creating a schedule for future clinical competencies to align facilities needs, by utilizing Best Practices and continuing on the journey for excellence.
- Served as recorder and action tracker of Emergency Department Staff Meetings.
- Served as AlertMedia Administrator.
North Star Health, Springfield Hospital
Medical Office Coordinator
11.2020 - 05.2023
Job overview
- Complies data and reports to Care Management team and Value-based care
- Identify: Working independently or with the team to identify the top chronic conditions from the patient panel
- With the use of historical data and risk-stratification tools or algorithm
- Chart Reviews: Identify care gaps and follow-up needs
- Scheduling Appointments: Be proactive with patients who are due for follow-ups and/or at high-risk
- Manage Referrals: Use of longitudinal relationships with high-risk patients to help them navigate the health care system and connect with needed resources
- Educate Patients: Provide self-management and care tips, and share information about how and when patients should contact your team
- Strong knowledge of medical terminology, ICD and CPT coding
- Ensuring all office notes and other pertinent information has been reviewed by appropriate staff to “close the loop”
- Scheduling appointments, answering the phones for 5 busy practices
- Huddle leader, agenda creator- meeting minutes dictation and occasional dictation for providers
- Addresses call outs and reschedule as needed
- Prior authorization for imaging services, provider services and medication
- Addresses all denials.
Dartmouth, Medical Center
Senior Administrative Clinical Secretary
10.2013 - 08.2017
Job overview
- Performs advance administrative and secretarial support for the Operations Manager/Section Chief and Physicians
- Coordinated and managed multiple priorities and projects
- Ensuring physician productivity by maintaining schedules-clinical, operative, procedural, educational, master schedules, calendars, reports, professional meetings, conferences, teleconferences, and travel
- Prepares information for the Tumor Board Registry
- Train and supervise staff
- Processes time away forms for providers, updates schedules, reschedules appointments, ensuring compliance with department and D-H policies
- Coordinates office moves, submits work orders for office and equipment
- Entered and maintained all information in AMION
- Answered phone calls and messages for 17 physicians in the Pulmonary & Critical Care department in a level one medical facility, scheduling appointments, operations, and coordinating of care within and out of our facility while handling patient inquiries and other various tasks
Springfield Hospital
Referral Coordinator
05.2006 - 10.2013
Job overview
- Process referrals from primary care providers for specialty and ancillary care in a timely manner, prioritizing the referrals according to defined levels of urgency
- Assemble all pertinent information for referrals process; including and not limited to prior authorization, denials
- Knowledge of medical terminology, ICD and CPT coding
- Ensuring all office notes and other pertinent information has been reviewed to “close the loop”
Education
Leland and Gray Union High SchoolTownshend, VT
Community College of VermontSpringfield, VT
Dartmouth CollegeHanover, NH
Skills
Accounting
Accomplishments
I devised and executed a referral process that has been adopted throughout the company. In addition, I monitored, documented, and prepared daily, weekly, and monthly reports on performance status for daily operations. This helped identify areas that required improvement, ensuring that projects were completed on time. It also helped identify talent within our current infrastructure, boosting morale and creating an environment where professionals could work together efficiently.
During the initial stages, I worked with many resources to develop an LNA program within hospital environs that promotes community development and hospital recruitment. This program addresses gaps and obstacles that prevent the closing of workforce shortages by providing educational opportunities that systematically strengthen community members and resources therein. This ensures a platform for continued growth that will always be within its means.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assist. to Chief Nursing Officer/Vice President of Operations
Valley Regional Hospital
11.2023 - 02.2024
Medical Office Coordinator
North Star Health, Springfield Hospital
11.2020 - 05.2023
Senior Administrative Clinical Secretary
Dartmouth, Medical Center
10.2013 - 08.2017
Referral Coordinator
Springfield Hospital
05.2006 - 10.2013
Leland and Gray Union High School
Community College of Vermont
Dartmouth College
Software
Word
Excel
Powerpoint
Athena
Epic
When2Work
HCL Office Notes
Amion
Zoom
MircosoftTeam Meetings
Outlook
Allscripts
CPSI
Smartsheet