Melissa Vance
Newington,GA
Summary
Dynamic Sales Operations Analyst with a proven track record at BYO Operations, LLC, leveraging Salesforce administration and exceptional communication skills to enhance sales processes. Successfully developed accurate sales forecasts and streamlined workflows, resulting in improved efficiency and strategic decision-making. Committed to fostering relationships and driving results through collaboration.
Overview
9
9
years of professional experience
Work History
Sales Operations Analyst
BYO Operations, LLC
01.2025 - Current
- Analyzed sales data to identify trends and support strategic decision-making.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Developed and maintained sales forecasts using CRM tools to enhance planning accuracy.
- Assisted in the preparation of sales reports, ensuring data integrity and timely delivery.
Call Center Representative
Focus People INC
03.2023 - 01.2025
- Handled customer inquiries effectively, ensuring high levels of satisfaction and resolution rates.
- Utilized CRM systems to document and track customer interactions and issues efficiently.
- Trained new team members on call handling procedures and best practices for customer service.
- Resolved complex customer complaints by employing active listening and problem-solving techniques.
Parts Manager
Davis Tire Company LLC
03.2021 - 06.2023
- Managed inventory levels to ensure optimal availability of parts and products.
- Streamlined ordering processes to enhance supply chain efficiency and reduce lead times.
- Trained and mentored team members on best practices for parts management and customer service.
- Coordinated with vendors to negotiate pricing and delivery schedules for high-demand components.
- Conducted regular audits of inventory accuracy, improving tracking systems for better accountability.
- Implemented process improvements that reduced order processing time by optimizing workflow procedures.
Parts Manager
Southern Motors Springfield
05.2016 - 02.2020
- Developed training materials for staff, enhancing knowledge of product lines and technical specifications.
- Collaborated with sales teams to align inventory strategies with customer demand trends and forecasts.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
Education
High School Diploma -
Colonial Beach High School
Colonial Beach, VA06-2013
Skills
- Verbal and written communication
- Relationship building
- Salesforce administration
- Collaborative mindset
- Sales process optimization
- Interpersonal and written communication
- Skilled in microsoft, excell, word, outlook
- Order management
- Workflow oversight
Timeline
Sales Operations Analyst
BYO Operations, LLC
01.2025 - Current
Call Center Representative
Focus People INC
03.2023 - 01.2025
Parts Manager
Davis Tire Company LLC
03.2021 - 06.2023
Parts Manager
Southern Motors Springfield
05.2016 - 02.2020
High School Diploma -
Colonial Beach High School