Melissa Vanderford
Saint Pauls,NC
Summary
Proven leader with extensive experience at Walmart, adept in Project Management and Effective Communication. Excelled in fostering continuous learning and significantly improving customer satisfaction through innovative service strategies. Skilled in leadership, driving team collaboration and problem-solving to achieve exceptional results.
Overview
29
29
years of professional experience
Work History
Realty Project Coach
Walmart
01.2007 - Current
- Fostered a culture of continuous learning within project teams, promoting professional development opportunities and encouraging the sharing of best practices among peers.
- Managed scope changes effectively to minimize disruptions and ensure the project remained on track for successful completion.
- Mentored junior team members to enhance their problem-solving abilities, leadership skills, and technical expertise.
- Boosted overall productivity by identifying areas for improvement in individual team members'' skills and knowledge, then addressing them through targeted coaching interventions.
Department Manager
Walmart
06.2003 - 01.2007
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Sales Associate
Walmart
02.2002 - 06.2003
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Department Manager
Kmart, Sears Holding
01.1997 - 02.2002
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Increased customer satisfaction with proactive issue resolution strategies.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Associate
Burger King
04.1995 - 01.1997
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
No Degree - Medical Management
Shopia
06.2021
No Degree - Nursing
Robeson Community College
Lumberton, NC07.1999
High School Diploma -
Saint Pauls High School
Saint Pauls, NC06.1997
Skills
- Task Delegation
- Training delivery
- Coaching Techniques
- Leadership skills
- Organization skills
- Project Management
- Teamwork and Collaboration
- Problem-Solving
- Effective Communication
- Decision-Making
Timeline
Realty Project Coach
Walmart
01.2007 - Current
Department Manager
Walmart
06.2003 - 01.2007
Sales Associate
Walmart
02.2002 - 06.2003
Department Manager
Kmart, Sears Holding
01.1997 - 02.2002
Associate
Burger King
04.1995 - 01.1997
No Degree - Medical Management
Shopia
No Degree - Nursing
Robeson Community College
High School Diploma -
Saint Pauls High School
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