Summary
Overview
Work History
Skills
Timeline
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Melissa VanDerslice

Chapman,NE

Summary

Over my years of experience working in many office settings I am able to demonstrate my ability to maintain confidentiality and enhance office efficiency. Skilled in file organization and clerical support, contributing to improved operational workflows and customer satisfaction. Known for a polite and helpful demeanor and strong attention to detail, fostering positive relationships and maintaining accuracy in data.

Overview

21
21
years of professional experience

Work History

Postal Service Clerk

United States Postal Service
03.2014 - Current
  • Coordinated closely with mail carriers to ensure timely distribution of packages, enhancing overall reliability of service.
  • Maintained accurate records of all incoming and outgoing mail, ensuring proper tracking and routing.
  • Enhanced customer satisfaction by providing efficient and courteous service at the postal counter.
  • Resolved customer concerns swiftly, promoting positive experiences and building lasting relationships with patrons.
  • Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed mail and computed pricing amounts.
  • Provided service and sales to walk-in customers.
  • Monitored inventory of postage stamps and made orders to replenish.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.

Criminal Records Clerk

State of Maryland
08.2009 - 12.2013
  • Demonstrated strong attention to detail when entering data into various computer systems, minimizing discrepancies between hard copy files and electronic databases.
  • Provided excellent customer service when responding to inquiries from the public regarding criminal record searches and procedures.
  • Streamlined the process for retrieving criminal records, expediting requests from law enforcement agencies and court personnel.
  • Supported court proceedings by providing accurate criminal background reports upon request from judges or attorneys involved in cases under review.
  • Processed film, photographs, videos and other documentation from crime scenes to identify, evaluate and record evidence.

Assignment Office Assistant

Cecil County Government
10.2008 - 04.2009
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.

Secretary II

Division of Rehabilitation Services
04.2004 - 10.2008
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

Skills

  • Customer service
  • Data entry
  • File organization
  • Payment processing
  • Clerical support
  • Professional and mature

Timeline

Postal Service Clerk

United States Postal Service
03.2014 - Current

Criminal Records Clerk

State of Maryland
08.2009 - 12.2013

Assignment Office Assistant

Cecil County Government
10.2008 - 04.2009

Secretary II

Division of Rehabilitation Services
04.2004 - 10.2008

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Melissa VanDerslice