Melissa VanZandt
Nevada City,CA
Summary
I have over 17 years of customer service experience working with top professional's in the car industry, where I regularly exceeded quarterly sales targets. I have a high customer service satisfaction and I was distinguished as a "Top Earner" by corporate management. Personable and dedicated Customer Service Representative with extensive experience in the car industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Service Advisor
Porsche Rocklin
Rocklin, CA
08.2020 - 01.2024
- Handled telephone inquiries regarding appointments and work in process.
- Researched coverages under warranties and determined requirements for coverage.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Promptly responded to customer inquiries via phone, email or in person.
Service Advisor
Porsche Walnut Creek
Walnut Creek, California
01.2007 - 07.2020
- Increase sales revenue by at least 5% each quarter
- Develop and sustain relationships with existing customer base, building rapport as a personable and trusted representative
- Manage a book of 10-20 clients a day
- Prepared customized client presentations and quotes
- Handle phone inquiries regarding appointments and work in progress
- Refer to service history, inspect vehicles, and recommend additional needed services.
- Followed up with existing customers regarding past services performed on their vehicles.
- Collected deposits or payments and arranged for billing.
Office Manager
Cooks Collision
Walnut Creek, California
01.2001 - 01.2007
- Ensure front office is clean and presentable at all times
- Initiate and maintain trusting relationships with supervisors, coworkers, and customers
- Greet all customers with warm, friendly attitude
- Perform general clerical duties, including copying and faxing
- Perform basic accounting services, including the handling of petty cash and invoicing
- Maintain inventory records and place orders to restock supplies as needed
- Answer and screen telephone calls, recording messages for quick reply as needed
- Handle multi-line phone system efficiently
- Manage all day-to-day operations, including front desk, payment processing, scheduling, and more.
Education
General Studies -
Browning Academy
04.1997
Skills
- Customer service
- Customer care
- Call center
- CDK program
- Multi-tasking
- English
- Repairs Scheduling
- Customer Retention
- Cost Estimation
- Price Quoting
Affiliations
I consider myself as a car person. i have been on race tracks all over the country and love to drive with intent.
Timeline
Service Advisor
Porsche Rocklin
08.2020 - 01.2024
Service Advisor
Porsche Walnut Creek
01.2007 - 07.2020
Office Manager
Cooks Collision
01.2001 - 01.2007
General Studies -
Browning Academy
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