Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Vargas

Rockford,IL

Summary

Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.

Overview

11
11
years of professional experience

Work History

Associate Banker

Chase Bank
Rockford, USA
04.2016 - Current
  • Completed ABME Training.
  • Relationship Building: Establishing and maintaining strong relationships with customers to understand their financial goals and provide personalized solutions.
  • Identifying referral opportunities to further grow the customer relationship.
  • Assisted in conducting client conversations about banking services to recommend alternative banking channels and provide personal and banking advice.
  • Financial Expertise: Demonstrating in-depth knowledge of banking products, services, and financial regulations.
  • Effectively communicating complex financial information to customers in a clear and concise manner
  • Managing tasks and prioritizing responsibilities in a fast-paced environment.
  • Technology proficiency: Utilizing banking software and systems to process transactions.
  • Teamwork: Collaborating with colleagues to ensure smooth banking operations.
  • Cash Handling: Accurately counting and processing cash transactions.
  • Attention to detail, processing transactions, and maintaining a balanced cash drawer.
  • New hires would shadow me on daily tasks so they can get comfortable with the tasks to do them themselves, also get used to our Policies and controls.
  • Assisted customers with account opening and maintenance.
  • Provided customer service by attending to their inquiries and requests for information.
  • Ensured compliance with banking regulations and procedures in daily operations.
  • Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
  • Performed account reconciliations on a regular basis.
  • Educated customers about the features and benefits of different types of banking products offered by the bank.
  • Provided guidance to junior bankers regarding operational tasks and processes related to banking services.
  • Collaborated with other departments within the organization to ensure efficient delivery of services.
  • Participated in team meetings to discuss performance metrics and strategies for improvement.
  • Completed daily cash balancing and operated ATMs.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Modified, opened and closed customer accounts.
  • Advised customers on bank products, services and financial planning options.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Assisted clients in setting up online banking services, enhancing accessibility and convenience.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Identified transaction errors when debits and credits did not balance.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Reported daily averages and shortages to operations department.

Front End Manager

Menards
West Chicago, USA
03.2014 - 04.2016
  • Supervise cashiers, loaders, greeters, and customer service desk.
  • Balancing drawers at the end of the day, safe counts.
  • Help customers with their daily shopping needs.
  • Implementing and monitoring loss prevention controls.
  • Create flyers for and promote events and sales.
  • Handle high-level complaints, customer inquiries, and concerns.
  • Managing the staff providing customer services and ensuring that the store runs smoothly and efficiently.
  • Managed release schedules and ensured timely delivery of projects.
  • Trained and managed a team of 5 front-end developers.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Coordinated with back-end developers to ensure proper functioning of front end applications.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Put together schedule for floor staff according to skill sets and coverage needs.
  • Welcomed large volume of guests and improved overall customer service.
  • Collaborated with security staff and law enforcement on shoplifting and vandalism response.
  • Oversaw shelf inventory and customer-focused loss prevention strategies.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

General Education -

College Of Dupage
03.2019

High School Diploma -

Bartlett High School
Bartlett, IL
01.2012

Skills

  • Wealth Management
  • Bank Sales
  • Banking regulations
  • Customer Service
  • Cash oversight
  • Products and Services Knowledge
  • Teller Support
  • Employee Training Assistance
  • Currency Exchanges
  • Cash Handling
  • De-escalating conflicts
  • Cash ordering
  • Branch operations
  • Quality Control
  • Know Your Customer
  • Resourcefulness
  • Team Coaching and Training
  • Due diligence
  • Developing customer relationships
  • Dual Control Vaults
  • Consumer Banking
  • Sales proficiency

Languages

Spanish
Professional

Timeline

Associate Banker

Chase Bank
04.2016 - Current

Front End Manager

Menards
03.2014 - 04.2016

General Education -

College Of Dupage

High School Diploma -

Bartlett High School

Similar Profiles

CREATE PROFILE
Melissa Vargas