Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Vargas

Santa Ana,CA

Summary

Results-driven Quality Control Lead at Oakley with expertise in quality management systems and a strong customer focus. Successfully reduced rejection rates through effective teamwork and preventive action planning. Proven ability to enhance product quality and foster collaboration, ensuring exceptional service and satisfaction in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Quality Control Lead

Oakley
Foothill Ranch, CA
06.2016 - 04.2024
  • Collaborated with production teams to address and resolve identified issues, reducing overall rejection rates.
  • Established clear communication channels between departments to facilitate timely resolution of quality concerns.
  • Maintained thorough documentation of all inspection findings, providing valuable data for ongoing process improvements.
  • Monitored product quality at all stages of production process.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.

Barista

Starbucks
Santa Ana, CA
01.2013 - 06.2016
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Sandwich Artist

Subway
Santa Ana, CA
10.2013 - 11.2014
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.

Education

Saddleback High School
Santa Ana, CA

Skills

  • Quality control tools
  • Customer focus
  • Documentation review
  • Quality management systems
  • Preventive action planning
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Languages

English
Spanish

Timeline

Quality Control Lead

Oakley
06.2016 - 04.2024

Sandwich Artist

Subway
10.2013 - 11.2014

Barista

Starbucks
01.2013 - 06.2016

Saddleback High School
Melissa Vargas