Melissa Vasquez
New Haven,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Guacamole's Mexican Cuisine
hosstess
Milford, CT
02.2024 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Provided excellent customer service by addressing customer needs promptly.
- Answered telephone to provide dining information and take reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Assisted servers in bussing tables when needed during busy periods.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Managed incoming calls during busy shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Provided excellent customer service by anticipating customer needs.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Resolved any customer complaints or issues quickly and professionally.
- Answered phones promptly to record and confirm reservations.
- Greeted customers, answered questions and recommended specials to increase profits.
Amazon Fulfillment Center
FC Associates
North Haven, CT
11.2021 - Current
- Packed items into boxes according to customer requirements.
- Inspected items for damages prior to shipment.
- Followed all safety protocols while operating packaging equipment or handling hazardous materials.
- Prepared orders for shipment by selecting proper containers and packing material.
- Analyzed student performance data to recommend strategies for improving learning outcomes.
- Utilized a variety of teaching methods such as problem-solving exercises, simulations, role plays.
- Conducted one-on-one or group tutorials for students who needed extra help with assignments.
- Monitored student progress throughout the semester, providing feedback as needed.
- Conducted internal audits for process improvement initiatives.
- Communicated regularly with instructors regarding any changes or updates required in course content.
Education
ESL Certificate -
Gateway Community College
New Haven, CT08-2023
High School Diploma -
Wilbur Cross High School
New Haven, CT06-2018
Medical Assistant Of Sonographer
Gateway Community College
New Haven, CTSkills
- Collaboration
- Team Player
- Teamwork and Collaboration
- Active Listening
Languages
English
Professional
Spanish
Professional
Timeline
Guacamole's Mexican Cuisine
hosstess
02.2024 - Current
Amazon Fulfillment Center
FC Associates
11.2021 - Current
ESL Certificate -
Gateway Community College
High School Diploma -
Wilbur Cross High School
Medical Assistant Of Sonographer
Gateway Community College