Melissa Vasquez
3245 College Pl Apt 10,United States
Summary
Dependable customer service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
10
10
years of professional experience
Work History
Barber
Navy Exchange Barber Shop
04.2024 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Customer Service Associate
Navy Exchange Home Store
05.2023 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Processed sales and returns efficiently to maintain constant flow of services to have little wait
Customer Service Representative
Walgreens
02.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Michael’s Arts & Crafts
01.2021 - 09.2021
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
Assistant Manager/Stylist
Great Clips
03.2017 - 11.2020
- Evaluated performance of associates and mentored underperforming employees on ways to improve
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Promoted friendly, prompt service to all customers using customer service skill and haircutting techniques.
Cashier
Spec's Wines, Spirits & Finer Foods
12.2015 - 03.2017
- Processed cash register transactions by inputting product costs and giving back change
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Greeted all customers and provided prompt and friendly service
- Assisted customers with locating items, answering questions and providing direction and service.
Hairstylist/ Keyholder
Supercuts
05.2014 - 03.2017
- Maintained store appearance and safety through consistent store recovery and sanitizing protocols
- Managed cash drawer drops and prepared daily bank deposits
- Open and closed store and set up shop for each day's operation
- Provided excellent customer service and maintained productivity percentage by selling products and upselling services.
Education
High School Diploma -
Socorro High School
El Paso, TexasState License - Cosmetology
Regency Beauty Institute
El Paso, TX01.2014
Skills
- Time & task management
- Proficient typing amd computer skills
- Data entry
- Customer service excellence
- Staff development
- Build successful teams
- Organization
References
Current Employer: Navy Exchange Barbershop
Supervisor: Maria Jimenez-Diaz
(619)5442229
Manager: Juan Jones
(619)5442280/ 619 2154036
Navy Exchange Home Store
Manager/Supervisor: Anna Belen Carrasco
(619) 6456342
Walgreens
Manager: Andre McKenzie
(619) 4330172
Timeline
Barber
Navy Exchange Barber Shop
04.2024 - Current
Customer Service Associate
Navy Exchange Home Store
05.2023 - 04.2024
Customer Service Representative
Walgreens
02.2022 - 04.2023
Customer Service Representative
Michael’s Arts & Crafts
01.2021 - 09.2021
Assistant Manager/Stylist
Great Clips
03.2017 - 11.2020
Cashier
Spec's Wines, Spirits & Finer Foods
12.2015 - 03.2017
Hairstylist/ Keyholder
Supercuts
05.2014 - 03.2017
High School Diploma -
Socorro High School
State License - Cosmetology
Regency Beauty Institute
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