Melissa Vazquez

• Made sure truck drivers were givin the correct assigned loaded and empty containers from different carriers

• Developed training materials to onboard new staff, enhancing team performance
• Handled communication between departments to ensure on project goals and timelines.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Maintained a clean and welcoming office environment
• Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
• Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Volunteered to help with special projects of varying degrees of complexity.

• Managed front desk operations, ensuring guest check-in and appointment
• Processed incoming mail and packages, ensuring timely distribution to staff members in the dealership
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints
• Managed clerical tasks such as data entry, photocopying, scanning
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed visitor log to facilitate assignment of sales representatives for car option consultations.
• Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
• Decreased visitor waiting times by actively seeking available sales representatives capable of managing over 2 customers

• Transported vehicles between the body shop and dealership to assist with overflow needs
• Inspected vehicles for body damage, including issues with wheels, bumpers, hoods, fenders, and dents, to assess necessary repairs and ensure quality standards were met
• Ran errands to replenish supplies for office staff and paint shop technicians
• Voluntarily learned and assisted with tint removal when office duties were complete
• Trusted with sensitive company matters, including picking up checks from dealerships and making bank deposits on behalf of the owner
• Reviewed and corrected employee timesheets; contacted location managers to verify and update inaccurate clock-ins
• Monitored and flagged excessive employee overtime to help manage labor costs
• Assisted with employee onboarding, including translating documents and conversations from English to Spanish
• Handled sensitive employee documents, including Social Security numbers and IDs, for multiple individuals with discretion and confidentiality
• Processed and billed invoices for completed services such as body repairs, paint jobs, detailing, and car washes
• Assisted in managing the owners social media account to promote services, engage with potential clients, and help grow the customer base

• Assisted with gate operations by verifying vehicle credentials and maintaining accurate logs.
• Learned safety protocols for managing entry and exit of vehicles in a busy environment.
• Supported efficient processing of incoming and outgoing traffic through effective communication with drivers.
• Observed and reported security concerns to ensure safety of personnel and property.
• Adapted quickly to changing situations, ensuring smooth transitions during peak times.
• Collaborated with team members to enhance workflow efficiency and reduce wait times for vehicles.
• Ensured accurate billing by meticulously inspecting cargo containers, trailers, and railcars for damage or discrepancies.
• Assisted with training new employees in gate clerk responsibilities, including documentation processes, inspection protocols, and use of company software systems.
• Assisted in reducing wait times for truckers through effective communication and prompt resolution of access-related problems.