Melissa Veal
Lancaster,CA
Summary
Detail-oriented inventory management and customer service professional with expertise in verifying product counts and ensuring quality assurance. Organized backroom storage for optimal stock rotation, enhancing operational efficiency. Resolved customer inquiries effectively, fostering positive relationships and satisfaction. Trained team members on service standards, ensuring adherence to operational procedures during peak hours.
Overview
31
31
years of professional experience
Work History
Receiver
Stater Brothers
San Bernardino, California
07.2006 - Current
- Received Stater Brothers grocery shipments, verifying product counts against invoices to ensure accuracy.
- Inspected deliveries for damage, spoilage, and vendor discrepancies at receiving dock.
- Unloaded trailers and moved merchandise using pallet jacks and dock equipment.
- Organized backroom storage to maintain Stater Brothers stock rotation and uphold freshness standards.
- Resolved customer issues with knowledgeable and friendly service, enhancing satisfaction through effective communication with buyers and ordering special requests.
- Merchandise the store perimeter with ad products
- Assisted other departments by providing support during peak hours and special projects.
Customer Service Manager
Stater Brothers
San Bernardino, California
09.2001 - 07.2006
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints with courteous, prompt communication
- Trained cashiers on service standards and checkout procedures
- Supervised front-end customer service operations at grocery store
- Monitored register activity and corrected transaction errors
- Facilitated efficient customer service by coordinating staff assignments
Produce Clerk
Stater Brothers
San Bernardino, California
07.1995 - 09.2001
- Inspected produce for freshness, ripeness, and quality.
- Rotated produce using first-in, first-out merchandising standards.
- Assisted customers with produce selections and product questions.
- Maintained clean, sanitary cases, bins, and work areas.
- Stocked Stater Brothers produce department with fresh fruits and vegetables.
Education
Ava High School
Ava, MOSkills
- Invoice verification
- Product inspection
- Inventory receiving
- Dock operations
- Grocery inventory
- Backroom organization
- Attention to detail
- Problem solving
- Customer service
Timeline
Receiver
Stater Brothers
07.2006 - Current
Customer Service Manager
Stater Brothers
09.2001 - 07.2006
Produce Clerk
Stater Brothers
07.1995 - 09.2001
Ava High School