Melissa Velazquez
Ft. Pierce,FL
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Overview
7
7
years of professional experience
Work History
Hairdresser
Wild Hair Salon
Port Saint Lucie, FL
08.2021 - Current
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
Department Manager
Walmart
Fort Pierce , FL
12.2016 - 08.2019
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Sales Clerk
Nike Store
Barranquilla , Colombia
12.2009 - 12.2012
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, sales and other expenses to maintain quarterly budget.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Kept front check out area clean and organized for efficient service.
- Completed regular cycle counts and inventory audits.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Checked aisles for spills to complete quick clean-up.
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Opened and closed store by balancing cash registers and receipts.
Operations Assistant
Movistar
BARRANQUILLA , COLOMBIA
01.2009 - 12.2009
- Prepared and proofread reports detailing operations activities.
- Managed and maintained file system covering expenses, reports and support documentation.
- Assisted operations manager with planning of routine operations and special projects.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Increased sales by 10%.
Education
REGISTERED BEHAVIOR TECHNICIAN
RELIAS
ONLINE 01.2021
Cosmetology
PSL BEAUTY ACADEMIC
Port Saint Lucie, FL11.2015
Professional Technician in MARKETING
The National Training Service SENA
COLOMBIA/BARRANQUILLA 08.2009
PROFESSIONAL MEDICAL SALES REPRESENTATIVE
PERSAND & BARNES & ASSOCIATES
Barranquilla/Colombia 09.2006
High School Diploma -
Colegio Mayor De Barranquilla Y Del Caribe
Barranquilla,colombia12.2005
Skills
- Decision Making
- Digital Recordkeeping
- Payment Processing
- Supply Ordering and Maintenance
- Creativity and Originality
- Cash Register Operation
- Service Marketing
- Stocking and replenishing
- Client Service
- Multi-tasking strength
- Excellent people skills
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Hairdresser
Wild Hair Salon
08.2021 - Current
Department Manager
Walmart
12.2016 - 08.2019
Sales Clerk
Nike Store
12.2009 - 12.2012
Operations Assistant
Movistar
01.2009 - 12.2009
REGISTERED BEHAVIOR TECHNICIAN
RELIAS
Cosmetology
PSL BEAUTY ACADEMIC
Professional Technician in MARKETING
The National Training Service SENA
PROFESSIONAL MEDICAL SALES REPRESENTATIVE
PERSAND & BARNES & ASSOCIATES
High School Diploma -
Colegio Mayor De Barranquilla Y Del Caribe