Summary
Overview
Work History
Education
Skills
Skills And Abilities
Timeline
Generic

Melissa Vella

Summary

Dynamic business development professional with extensive experience in client relationship management at Omni Real Estate and Electronic Connections International LLC. Proven ability to drive customer-centered service, leveraging effective communication and documentation compliance to achieve outstanding results. Demonstrates expertise in navigating complex transactions, underscored by exceptional interpersonal skills and a commitment to excellence.

Overview

37
37
years of professional experience

Work History

Real Estate Agent

Omni Real Estate
11.2022 - Current
  • Prepared comparative market analysis to estimate properties' value.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Presented properties to potential buyers and addressed questions.
  • Maintained current and accurate CRM database of prospective customers.
  • Researched current listings available in the area using multiple online resources.
  • Promoted active listings through social media marketing, open houses and newsletters.
  • Responded promptly to client inquiries via phone or email.
  • Communicated with clients to determine property needs and budget constraints.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Executive Assistant

Electronic Connections International LLC
01.2020 - 11.2022
  • Compiled detailed data into organized financial statements covering all major accounts.
  • Completed administrative duties involving timesheet updates and reimbursement documentation.
  • Managed certifications, licenses and encryption registrations.
  • Delivered comprehensive administrative assistance to CEO.
  • Implemented solutions to maintain strict ISO compliance.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Reviewed incoming reports, applications and memos to determine workplace priorities.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.

Finance Administrator-Receptionist

HOLMAN GO
01.2019 - 01.2020
  • Greeted and directed customers
  • Provided general administrative and clerical support
  • Maintained deal processing and document delivery to ensure funding in a timely manner
  • Handled DMV matters such as vehicle registration and titling

Automotive Biller, Title/Motor Vehicle Clerk, AP/AR, Asst. Finance

01.1990 - 01.1999
  • Executed billing for new and pre-owned vehicle deliveries, wholesale transactions, and trade paperwork.
  • Processed DMV documentation to facilitate registration and titling of new and pre-owned vehicle deliveries.
  • Monitored trade payoff process to secure clear title.
  • Organized vehicle inventory to streamline operational efficiency.
  • Reconciled vendor bills ensuring timely payments.
  • Handled customer payments deposits and maintained accurate daily records.
  • Verified bank packages, ensuring completeness of required documentation.
  • Processed bank applications efficiently.
  • Knowledge of Reynolds and Reynolds, ADP and most current CDK

Bank Teller Supervisor

01.1988 - 01.1990
  • Ensured compliance of best practices and banking procedures while complying with federal and state regulations
  • Sold banking products and services
  • Supervised tellers daily functions to ensure excellent customer service, to meet their sales and service goals
  • Assisted manager and other banking staff with their daily tasks

Education

Associate of Arts - Accounting

Berkeley College
New York, NY
06-1990

Skills

  • Business Development
  • Customer-Centered Service
  • Effective Communication
  • Documentation compliance
  • Client relationship management
  • SC- licensed real estate agent
  • Time management
  • Interpersonal communication
  • Honest and ethical
  • Buyers' agent
  • Title research
  • Works well independently

Skills And Abilities

Provided initial and ongoing management and support for several self-owned/partnership businesses in a variety of industries, including aeronautic supply, food service, retail merchandise and automotive., All work experience has been customer-facing, requiring a positive attitude, warm demeanor, professional manner and calm under pressure. Developed rapport with customers and kept them as the focus when providing input on sales and management processes., Dealt with a number of institutions, such as the US Federal Government and DMV that impose specific documentation and procedures. Efficiently maneuvered through these systems using effective organization of both time and work product, and clear, concise communication with all parties.

Timeline

Real Estate Agent

Omni Real Estate
11.2022 - Current

Executive Assistant

Electronic Connections International LLC
01.2020 - 11.2022

Finance Administrator-Receptionist

HOLMAN GO
01.2019 - 01.2020

Automotive Biller, Title/Motor Vehicle Clerk, AP/AR, Asst. Finance

01.1990 - 01.1999

Bank Teller Supervisor

01.1988 - 01.1990

Associate of Arts - Accounting

Berkeley College
Melissa Vella