Melissa Vera
Las Vegas
Summary
Dynamic Hotel Operations Manager with a proven track record at Resorts World Las Vegas, excelling in relationship building and operational efficiency. Expert in front office operations, I enhanced guest experiences and streamlined processes, resulting in improved service delivery. Adept at problem-solving and effective communication, I fostered strong interdepartmental collaboration to achieve operational excellence.
Overview
2
2
years of professional experience
Work History
Hotel Operations Manager - Hilton & Conrad
Resorts World Las Vegas
Las Vegas
08.2023 - Current
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Developed and implemented operational policies and procedures to improve efficiency.
- Created reports on occupancy rates, average room rate, market share analysis.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built and maintained productive relationships with employees.
VIP Room Coordinator Specialist - Crockfords
Resorts World Las Vegas
Las Vegas
01.2023 - 08.2023
- Greeted and welcomed VIPs upon their arrival to the venue.
- Assisted with seating arrangements, ensuring that all guests were comfortable.
- Responded promptly and professionally to inquiries from customers via phone or email.
- Communicated with staff members to ensure smooth operations of the event or activity.
- Monitored room inventory as necessary for operations of the department.
- Coordinated transportation services and accommodations for VIPs as needed.
Education
Bachelor of Science - Hospitality Administration And Management
University of Nevada, Las Vegas
Las Vegas, NV12-2022
Skills
- Relationship building
- Operational efficiency
- Front office operations
- Interdepartmental communication
- Problem-solving aptitude
- Supply purchasing
- Task prioritization
- Effective communication
Accomplishments
- Crockfords Team Member of the Quarter - Q2 2023
- Hotel Operations Leader of the Quarter - Q1 2025
Timeline
Hotel Operations Manager - Hilton & Conrad
Resorts World Las Vegas
08.2023 - Current
VIP Room Coordinator Specialist - Crockfords
Resorts World Las Vegas
01.2023 - 08.2023
Bachelor of Science - Hospitality Administration And Management
University of Nevada, Las Vegas
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