Melissa Vergara
Dallas,TX
Summary
Dynamic administrative professional with extensive experience at Texas Scottish Rite Hospital For Children, excelling in appointment coordination and multi-line phone systems. Proven ability to enhance operational efficiency and foster strong client relationships. Bilingual and adept at managing records, ensuring HIPAA compliance, and delivering exceptional service in high-pressure environments.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Texas Scottish Rite Hospital For Children
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Established administrative work procedures to track staff's daily tasks and schedule patients.
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Associate
First Cash Financial Services
06.2012 - 03.2022
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
Education
High School Diploma -
Toliver High School
Dallas, TX05-2011
Skills
- Mail handling
- Medical report transcription
- Case history documentation
- HIPAA compliance
- Medical terminology proficiency
- Appointment coordination
- Program coordination
- Multi-line phone systems
- File maintenance
- Appointment scheduling
- Patient scheduling
- Proficiency in medical management systems
- Research
- Bookkeeping
- Scheduling
- Records retrieval
- Reception oversight
- Memo preparation
- Filing
- Records management
- Computer proficiency
- Report writing
- Administrative operations
- Digital archiving
- Patient care and confidentiality
- Workflow coordination
- Bilingual
- Multitasking
Objective
Bilingual Administrative Assistant with over three years of experience in the healthcare industry, seeking to bring strong organizational and communication skills to the Executive Office for Immigration Review. Dedicated to providing dependable administrative support, maintaining confidentiality, and fostering clear, compassionate communication in both English and Spanish to help advance the agency’s mission of fairness and integrity.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Texas Scottish Rite Hospital For Children
03.2022 - Current
Sales Associate
First Cash Financial Services
06.2012 - 03.2022
High School Diploma -
Toliver High School