Melissa Verile
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
24
24
years of professional experience
Work History
Account Manager
Express Scripts
03.2011 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Enhanced communication between departments for more effective problem-solving and collaboration.
National BFG Lead
Medco Health Solutions
01.2008 - 02.2011
- Supported benefit coordinators with daily tasks, QCs and process/plan change escalations for assigned service requests.
- Acted as a liaison between the benefit coordinators and functional areas
- Was responsible for training and mentoring new employees
- Approved client profile paperwork for global updates
- Subject matter expert for Deductible, CAP and Out-of-Pocket (DCO)
- Facilitated initial requirement calls/Class 1 for plan change requests
- Was responsible for proper documentation in Siebel and BA tool as it relates to internal audit and documentation retention guidelines.
- Ensured timely resolution of client requests
National Account Coordinator/Benefit Coordinator
Medco Health Solutions
04.2006 - 01.2008
- Worked directly with clients to provide general service to the accounts based on individual client needs
- Understood clients' business objectives and managed expectations by building a strong client relationship in order to ensure timely resolution of all client requests
- Documented and completed paperwork for assigned clients with new requirements, plan changes and terminations
- Provided technical support on operational issues for account managers
- Completed daily tasks assigned, including review and quality check of the system updates
- Worked closely with functional areas to resolve operational issues in a timely manner
Marketing Specialist/Assistant Account Manager
The Tarpey Group, LLC
06.2004 - 04.2006
- Prepared marketing requests for proposals and presentations
- Created and maintained excel spreadsheets for presentations and client database
- Acted as a liaison between our clients and the insurance carriers regarding any billing, enrollment and claim issues
- Processed all enrollment, change and termination forms for clients
- Assisted the President, VP and Senior Account Manager with client relations, administrative responsibilities, and trouble-shooting
Account Coordinator
Fort Integrated Marketing Group
07.2001 - 05.2004
- Coordinated events/meetings for clients and company on a regional and national level
- Handled any travel arrangements related to the meetings and/or events
- Helped prepare any necessary materials and budget management for all events
- Assisted the Manager of Marketing Services and Regional Marketing Managers with client relations, administrative responsibilities, and trouble-shooting
- Acted as a liaison between the Marketing Services and Graphics departments
Sales Coordinator
News Communications Inc.
04.2000 - 06.2001
- Prepared advertising manifests for all advertisements to be placed in the newspapers
- Performed all billing functions for the Display Sales department
- Assisted the Publisher and the Display Sales Manager as needed
Education
Bachelor of Arts - Sociology
Montclair State University
Montclair, NJ08.1999
Associate of Applied Science - Business
Berkeley College of Business
West Paterson, NJ06.1996
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
Timeline
Account Manager
Express Scripts
03.2011 - Current
National BFG Lead
Medco Health Solutions
01.2008 - 02.2011
National Account Coordinator/Benefit Coordinator
Medco Health Solutions
04.2006 - 01.2008
Marketing Specialist/Assistant Account Manager
The Tarpey Group, LLC
06.2004 - 04.2006
Account Coordinator
Fort Integrated Marketing Group
07.2001 - 05.2004
Sales Coordinator
News Communications Inc.
04.2000 - 06.2001
Bachelor of Arts - Sociology
Montclair State University
Associate of Applied Science - Business
Berkeley College of Business