Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Vialpando

Trinidad

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

32
32
years of professional experience

Work History

Admitting Clerk

Spanish Peaks Regional Health Center
Walsenburg
07.2024 - Current
  • Provided excellent customer service to all customers, including visitors, vendors, and employees.
  • Ensured compliance with HIPAA regulations related to patient privacy rights.
  • Scanned documents into the EHR system as needed.
  • Collected co-pays, verified insurance eligibility using web-based applications, and entered data into the system.
  • Complied with HIPAA guidelines when handling confidential patient information at all times.
  • Verified patient information and collected the necessary documents to complete the admission process.
  • Verified schedules and arrival times.
  • Enters all necessary information into the computer system.
  • Answered telephones and directed calls to the appropriate medical or administrative staff.
  • Places calls to the appropriate party to ensure authorizations are completed in a timely manner.
  • Works on workloads and sets up necessary appointments.

Customer Service Representative

Cricket Wireless
Trinidad
10.2021 - 07.2024
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Collected deposits or payments and arranged for billing.

Community Support Worker

Krossroads Behavioral Health
Raton
07.2023 - 01.2024
  • Assisted clients in developing life skills and independent living abilities.
  • Conducted home visits to assess client needs and provide guidance and resources.
  • Provided transportation for clients to various appointments or activities as required.
  • Maintained accurate records of client progress, services provided, and any issues encountered.
  • Served as an advocate for clients in securing resources such as housing, employment.
  • Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
  • Maintained accurate records and documented client data in company databases.

CIC Case Management

Crossroads Turning Points
Trinidad
08.2021 - 07.2023
  • Takes vital signs as required.
  • Conduct intakes screens and assesses potential clients. Obtains pertinent information regarding clients' drug/alcohol use, medical and social history, and client needs.
  • Provides information to the agency physician regarding medical issues and medication clearance, and monitors medication according to operating policy and physician’s directions.
  • Provides case management services on all clients enrolled in the chronic Crisis Intervention Center program. Conducts individual and group sessions. Completes necessary paperwork. Monitors clients throughout the shift.
  • Assists in medical/mental health treatment referrals and informs supervisor of all incidents beyond the scope of the normal Crisis Intervention Center functions.
  • Verify accuracy of monitoring reports.
  • Collected Urine for quick cup and also did Breathalyzer to determine alcohol levels.

Home Health Care Provider

Alta Vista Alternatives
Trinidad
08.2021 - 12.2022
  • Allowing patients to remain at home while monitoring their health and giving support and personalized service
  • Monitor the patient’s status, including input, output, and activity.
  • Assist the patient with cleaning and laundry.
  • Purchasing groceries and household products, as well as preparing breakfasts and lunches
  • Demonstrating about using a cane or walker to the patient
  • Assist friends and family with care delivery by teaching proper lifting, turning, and repositioning techniques
  • Provide nutrition, neatness, and house cleaning advice
  • Ensure a stable, secure, and healthy environment for patients
  • Protect the residential care agency by complying with professional conduct

Fuel Attendent

Safeway
Trinidad
04.2018 - 02.2020
  • processing cash transactions and maintaining records of fuel sales
  • cleaning and maintaining the facility, including restocking snacks and drinks and performing maintenance tasks.
  • informing customers about current fuel prices, promotions, and discounts at the station
  • using a computerized point-of-sale system to provide information about products to customers
  • checking identification to prevent underage purchasers of alcohol and tobacco products
  • maintaining a sufficient supply of fuel and lubricants at the gasoline pumps.
  • Operated register, handled cash and processed credit card transactions.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.

Cashier

Travel Centers of America
Walsenburg
04.2016 - 04.2018
  • Process sales transactions
  • Calculate the cost of products or services
  • Accept payments
  • Calculate and return change when required by the payment method
  • Maintain adequate change denominations in the cash drawer and request additional change
  • Answer customer questions about products or services
  • Reconcile cash drawers and sales receipts
  • Report issues with equipment
  • Work as a team to meet store sales goals
  • Handle customer complains
  • Process layaways, returns and exchanges
  • Maintain clean and tidy checkout area
  • Assist in stocking and rotating merchandise
  • Scan and bag items accurately and efficiently
  • Stay up to date on merchandise promotions, advertisements and product information.

Prison Guard

Huerfano Correctional Center
Walsenburg
03.2001 - 09.2003
  • Enforcing rules.
  • Maintaining order in prisons and jails
  • Supervising inmates
  • Supervising various activities.
  • Searching for inmates.
  • Checking for contraband items.
  • Searching visitors for contraband items
  • Supervising visitation hours.
  • Escorting prisoners for both internal and internal visits and transfers;
  • Making sure inmates get access to professional help;
  • Functioning as part of a team to resolve crisis situations.
  • Responding to first-on-the-scene incidents.
  • Making use of authorized physical control and restraint procedures to control situations.
  • Respecting the prisoners’ dignity and rights.
  • Building relationships with other staff members
  • Inspecting the prisoners’ mail and personal items
  • Collaborating with enforcement authorities to prevent crimes.

Customer Service Manager

Mcfrugals
Denver
02.1993 - 08.1996
  • Supervising day-to-day operations in the customer service department.
  • Responding to customer service issues in a timely manner.
  • Creating effective customer service procedures, policies, and standards.
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Hiring and training new customer service agents.
  • Returned damaged Product and also refund money

Education

Certificate - Addiction Technician

Seven Cedars Live & Online Training
Clifton, CO
02.2022

High School Diploma -

Trinidad High School
Trinidad, CO
05.1991

Skills

  • Willing to learn new things
  • Dependable
  • Customer relations
  • Product and service knowledge
  • Credit card payment processing
  • Customer data confidentiality
  • Data entry
  • Transaction processing
  • Upselling products and services
  • Patient registration
  • Insurance verification
  • HIPAA compliance
  • Data entry
  • Appointment scheduling
  • Customer service
  • Time management
  • Verifying eligibility
  • Admissions processing
  • Checking patient details
  • Document scanning
  • Reviewing patient information
  • Patient confidentiality
  • Checking in patients

Timeline

Admitting Clerk

Spanish Peaks Regional Health Center
07.2024 - Current

Community Support Worker

Krossroads Behavioral Health
07.2023 - 01.2024

Customer Service Representative

Cricket Wireless
10.2021 - 07.2024

CIC Case Management

Crossroads Turning Points
08.2021 - 07.2023

Home Health Care Provider

Alta Vista Alternatives
08.2021 - 12.2022

Fuel Attendent

Safeway
04.2018 - 02.2020

Cashier

Travel Centers of America
04.2016 - 04.2018

Prison Guard

Huerfano Correctional Center
03.2001 - 09.2003

Customer Service Manager

Mcfrugals
02.1993 - 08.1996

Certificate - Addiction Technician

Seven Cedars Live & Online Training

High School Diploma -

Trinidad High School

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Melissa Vialpando