Summary
Work History
Education
Skills
Timeline
Hi, I’m

Melissa Vialpando

Community Support Worker
Trinidad,CO

Summary

Community service workers are representatives. That help in guiding clients to help them with problems such as addiction or challenging social situations.

CSW assist clients in rebuilding fractured foundations- areas they may have been deficient in developing and in helping them to connect to resources, etc. This includes but is not limited to education, problem-solving, role-modeling, guidance, providing structure and routine, accountability, goal setting, helping to overcome obstacles, planning, prevention strategies, increasing protective factors, identifying strengths, nutritional support, de-stigmatizing mental health, and substance use disorders, serving as client advocates.

Client-centered care is created around these domains: CCSS provides support in the five functional domains: Independent living, education, employment, socialization, and recreation. CSW’s work actively and primarily in the community with the client to assist in treating each client holistically. This support aims to address all areas of client need in order to prevent recidivism, lower the risk for relapse, identify risks in the environment, help to mitigate exposure to stressors and detrimental social influences, and work to prevent victimization.

Work History

Krossroads Behavioral Health
Raton , New Mexico

Community Support Worker
07.2023 - Current

Job overview

  • Resolved problems, improved operations and provided exceptional service.
  • Skilled at working independently and collaboratively in a team environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.

Cricket Wireless
Trinidad, CO

Sales Rep
10.2021 - Current

Job overview

  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored customer order process and addressed customer issues.
  • Operated register, handled cash and processed credit card transactions.
  • Reset store displays for special events and seasonal merchandise changes.
  • Recruited, hired and trained new hires to optimize profitability.
  • Reduced process lags by training employees on best practices and protocols.

Safeway
Trinidad, CO

Fuel Attendent
04.2018 - 02.2020

Job overview

  • processing cash transactions and maintaining records of fuel sales
  • cleaning and maintaining the facility, including restocking snacks and drinks and performing maintenance tasks.
  • informing customers about current fuel prices, promotions, and discounts at the station
  • using a computerized point-of-sale system to provide information about products to customers
  • checking identification to prevent underage purchasers of alcohol and tobacco products
  • maintaining a sufficient supply of fuel and lubricants at the gasoline pumps.
  • Operated register, handled cash and processed credit card transactions.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.

Crossroads Turning Points
Trinidad, CO

CIC Case Management
08.2021 - 07.2023

Job overview

  • Takes vital signs as required.
  • Conduct intakes screens and assesses potential clients. Obtains pertinent information regarding clients' drug/alcohol use, medical and social history, and client needs.
  • Provides information to the agency physician regarding medical issues and medication clearance, and monitors medication according to operating policy and physician’s directions.
  • Provides case management services on all clients enrolled in the chronic Crisis Intervention Center program. Conducts individual and group sessions. Completes necessary paperwork. Monitors clients throughout the shift.
  • Assists in medical/mental health treatment referrals and informs supervisor of all incidents beyond the scope of the normal Crisis Intervention Center functions.
  • Verify accuracy of monitoring reports.
  • Collected Urine for quick cup and also did Breathalyzer to determine alcohol levels.

Alta Vista Alternatives
Trinidad, Colorado

Home Health Care Provider
08.2021 - 12.2022

Job overview

  • Allowing patients to remain at home while monitoring their health and giving support and personalized service
  • Monitor the patient’s status, including input, output, and activity.
  • Assist the patient with cleaning and laundry.
  • Purchasing groceries and household products, as well as preparing breakfasts and lunches
  • Demonstrating about using a cane or walker to the patient
  • Assist friends and family with care delivery by teaching proper lifting, turning, and repositioning techniques
  • Provide nutrition, neatness, and house cleaning advice
  • Ensure a stable, secure, and healthy environment for patients
  • Protect the residential care agency by complying with professional conduct

Travel Centers of America
Walsenburg, CO

Cashier
04.2016 - 04.2018

Job overview

  • Process sales transactions
  • Calculate the cost of products or services
  • Accept payments
  • Calculate and return change when required by the payment method
  • Maintain adequate change denominations in the cash drawer and request additional change
  • Answer customer questions about products or services
  • Reconcile cash drawers and sales receipts
  • Report issues with equipment
  • Work as a team to meet store sales goals
  • Handle customer complains
  • Process layaways, returns and exchanges
  • Maintain clean and tidy checkout area
  • Assist in stocking and rotating merchandise
  • Scan and bag items accurately and efficiently
  • Stay up to date on merchandise promotions, advertisements and product information.

Huerfano Correctional Center
Walsenburg, CO

Prison Guard
03.2001 - 09.2003

Job overview

  • Enforcing rules
  • Maintaining order in prisons and jails.
  • Supervising inmates.
  • Supervising various activities.
  • Inspecting the facilities.
  • Searching inmates.
  • Checking for contraband items.
  • Reporting on the conduct of inmates.
  • Searching visitors for contraband items.
  • Going on patrol duties.
  • Escorting prisoners for both internal and internal visits and transfers.
  • Making sure inmates get access to professional help.
  • Functioning as part of a team to resolve crisis situation.
  • Respecting the prisoners’ dignity and rights.
  • Inspecting the prisoners’ mail and personal items.

Mcfrugals
Denver, CO

Customer Service Manager
02.1993 - 08.1996

Job overview

  • Supervising day-to-day operations in the customer service department.
  • Responding to customer service issues in a timely manner.
  • Creating effective customer service procedures, policies, and standards.
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Hiring and training new customer service agents.
  • Returned damaged Product and also refund money

Education

Seven Cedars Live & Online Training
Clifton, CO

Certificate from Addiction Technician
02.2022

Trinidad High School
Trinidad, CO

High School Diploma
05.1991

Skills

  • willing to learn new things
  • Dependable
  • Customer Relations
  • Product and Service Knowledge
  • Credit Card Payment Processing
  • Customer Data Confidentiality
  • Data Entry
  • Calm and Professional Under Pressure
  • Transaction Processing
  • Upselling Products and Services
  • In-Store Support
  • Teambuilding
  • MDs Scheduling
  • Dap Notes

Timeline

Community Support Worker

Krossroads Behavioral Health
07.2023 - Current

Sales Rep

Cricket Wireless
10.2021 - Current

CIC Case Management

Crossroads Turning Points
08.2021 - 07.2023

Home Health Care Provider

Alta Vista Alternatives
08.2021 - 12.2022

Fuel Attendent

Safeway
04.2018 - 02.2020

Cashier

Travel Centers of America
04.2016 - 04.2018

Prison Guard

Huerfano Correctional Center
03.2001 - 09.2003

Customer Service Manager

Mcfrugals
02.1993 - 08.1996

Seven Cedars Live & Online Training

Certificate from Addiction Technician

Trinidad High School

High School Diploma
Melissa VialpandoCommunity Support Worker