Melissa Vidaurre
Lehigh Acres,FL
Summary
Adept at crafting signature drinks and enhancing customer experiences, I leveraged my expertise in efficient multitasking and customer relationship building at Embassy Suites by Hilton. My innovative cocktail creations and dedication to cleanliness and sanitation significantly contributed to a loyal customer base, underscoring my ability to exceed employer expectations while fostering a positive and inclusive work environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Mixologist/Server/Banquet Bartender/ Banquet Serve
Embassy Suites by Hilton
Estero, FL
07.2019 - Current
- Enhanced customer experience by creating visually appealing and innovative cocktails.
- Contributed positively towards workplace culture by fostering a collaborative and inclusive environment among bar staff.
- Elevated customer experience with personalized drink recommendations based on individual preferences.
- Developed seasonal drink menu, attracting more customers with unique, time-limited offerings.
- Resolved customer complaints with professionalism, preserving establishment's reputation and customer relationships.
- Built and maintained high level of rapport with regular customers, contributing to loyal customer base.
- Conducted weekly inventory audits to minimize loss and prevent stockouts of popular items.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Organized and executed high-volume event nights, maintaining quality and speed.
- Helped management plan and serve bar menu exceeding customer expectations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Coordinated with event planning teams to design custom cocktail menus tailored specifically for private parties or special occasions.
The Mix Italian Grill/ Casa Di Italia
Louie Anton
11861 Palm Beach Blvd Fort Myers FL 33905
10.2017 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on need.
- Provided friendly, courteous service to create memorable moments for guests.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Contributed to memorable wedding receptions, attentively serving bridal parties and guests with personalized care.
Server/Server Shift Leader
Outback Steakhouse
10045 Gulf Center Dr Suite 125 Fort Myers Fl 33913
11.2020 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Server/Bartender
Red Robin
10021 Gulf Center Dr Fort Myers FL 33913
12.2017 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Contributed to inventory management by monitoring stock levels.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Cracker Barrell
10090 Daniel’s Pkwy Fort Myers Fl 33913
01.2014 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Improved dining experience by providing prompt, attentive service to guests.
Server/ Banquet Server
Hollybrook Gulf & Tennis Club
900 S Hollybrook Dr Pembroke Pines Fl 33025
07.2004 - 01.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Handled food and beverage orders for up to 200 guests, delivering prompt and friendly service.
Server
Takis Family Restaurant
2710 Kenilworth Blvd Sebring Fl 33870
10.1993 - 01.2001
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
GED -
Florida Career College
Miami, FL03-2010
Skills
- Efficient multitasking
- Responsible alcohol service
- Event bartending experience
- Customer service
- Honest and dependable
- Food safety training
Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
- Florida Alcohol Certification
- Human Trafficking Awarness
Timeline
Server/Server Shift Leader
Outback Steakhouse
11.2020 - 03.2023
Mixologist/Server/Banquet Bartender/ Banquet Serve
Embassy Suites by Hilton
07.2019 - Current
Server/Bartender
Red Robin
12.2017 - 10.2020
The Mix Italian Grill/ Casa Di Italia
Louie Anton
10.2017 - Current
Server
Cracker Barrell
01.2014 - 10.2018
Server/ Banquet Server
Hollybrook Gulf & Tennis Club
07.2004 - 01.2014
Server
Takis Family Restaurant
10.1993 - 01.2001
GED -
Florida Career College