Melissa Vigil
Fort Lupton,CO
Summary
Dedicated, creative, adaptable and hardworking professional with desire to take on new challenges. Strong work ethic, effective communication skills, adaptability, and exceptional interpersonal skills. Talented in customer service, multitasking, and time management abilities. Experienced in fast-paced environments and adaptable to last-minute changes. Devoted to giving every customer a positive and memorable experience and eager to contribute to a dynamic team.
Overview
20
20
years of professional experience
Work History
Program Director
Classical Conversations Inc.
Brighton, CO
08.2023 - Current
- Consistent and effective communication with parents and families of the program via phone, email, text and Zoom
- Plans and organizes various events including Science Fair, Mock Trial, Parent and Student Panels, and other extracurricular activities
- Implements conflict resolution strategies and action plans as needed
- Organized, promoted, and hosted a Science Fair for 9 students in our Brighton homeschooling community and their families
- Exhibits diligence and integrity daily while working with students, families and other directors
- Communicates details about the services and programs offered by our company to prospective families.
- Lead Learner for a class of 12-13 year olds in the Classical Education Learning Style, one day a week for 30 weeks.
- Prepares and executes engaging weekly class lessons for six different 1-hour strands
- Creates and maintains a secure and nurturing environment for students and their families
- Manages the invoicing process and ensures timely collection of payments and fees from families.
- Ensures timely payment submissions
- Demonstrates commitment to the core values of Classical Conversations GHIDE
- Encourages and equips parents in their homeschooling journey
- Nurtures and supports students for successful homeschooling pursuits
- Prayer Warrior
Classical Conversations Class Tutor
Classical Conversations Inc
Brighton, CO
08.2017 - 07.2023
- Dedicated weekly efforts to design a lively and visually appealing classroom board featuring the Classical Conversations curriculum
- Collaborated weekly with local FE Director and student's parents for effective communication
- Tutored several class and age level’s (from abecedarians to master's class)
- Provided support and encouragement for homeschooling parents and students
- Promoted a loving and exciting classroom experience and environment
- Arrived promptly and ready for community day.
- Maintained consistent completion of weekly strands in classroom
- Assisted in coordinating community group events
- Prayer Warrior
Support Representative
Classical Conversations Inc
Brighton, CO
01.2020 - 10.2022
- Designed eye-catching Smore fliers to promote local Parent Practicum and other events
- Skilled in effective individual and group communication
- Assisted customers and directors through multiple communication channels including phone, text, email, and Zoom
- Collaborated effectively with team members and supervisors
- Held monthly team meetings and facilitated one-on-one communications with a team of 12 Directors
- Trained in Conflict Resolution skills
- Proficient in utilizing MS Word, MS Teams, Excel, Outlook, Google Slides and Power Point software programs
- Planned, hosted and executed several public and private events (Parent Practicum, CLO)
- Attended multiple leadership training cohorts annually, traveling within and outside of state.
- Created engaging emails for customer outreach, boosting company growth
- Conducted local information meetings to market Classical Conversations programs
- Provided support and necessary resources for small business owners (Program Directors)
- Served as first point of contact for resolving incoming requests from customers and Program Directors
- Provided excellent support and customer service by working diligently
- Strives to embody the principles of Classical Conversations GHIDE core values
- Utilized HubSpot to consistently send new customer outreach and follow-up emails
- Developed and executed engaging monthly support emails for local program Directors
- Ensured timely response to all inquiries
- Planned and promoted participation in local Christmas Parade to promote Classical Conversations
- Delivered training in group and individual settings to support homeschooling parents and Directors in their learning and leadership development.
- Conducted interviews and recruited candidates
- Provided information about our company and services offered to the public
- Received and recorded payments and fees promptly and accurately
- Assessed customer needs, identified issues, and provided solutions for inquiries
- Strengthened customer relationships through engaging and personable conversations during every interaction
- Attentively addressed customer concerns to ensure accurate resolutions
- Demonstrated adherence to company policies and procedures while delivering exceptional customer service
- Applied de-escalation techniques and positive customer support to maintain composure and patience during difficult customer situations.
- Maintains a consistent level of integrity in all work endeavors
- Prayer Warrior
Jazzercise Instructor
Jazzercise
Thornton, CO
01.2012 - 07.2014
- Led an hour long strength and cardio Jazzercise exercise class
- Encouraged and supported men and women of all ages, sizes, ethnicities, and backgrounds
- Created new and different set lists weekly
- Worked with other instructors on scheduling and promotional events
- Held regular communication with the franchise owner and other instructors
- Adapted instruction methods as needed according to the skill level of the class participants
- Greeted new members and provided them with information about the facility's policies and procedures
- Demonstrated proper form and technique for Jazzercise classes
- Motivated customer by providing positive reinforcement when necessary
- Incorporated music into classes that was age-appropriate, fun and motivating
- Encouraged participants to maintain a safe exercise environment
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees
- Explained and demonstrated fitness and conditioning techniques and movements.
- Invited individuals of all ages and fitness levels to participate in classes
- Explained and taught proper use of weights, exercise bands and other fitness equipment
- Recommended modifications of exercises to help participants avoid injuries
- Monitored class participants for appropriate techniques to prevent injuries
- Observed participants during classes, watching for issues and incorrect techniques, while offering safety tips
- Encouraged people to realize their capabilities in their own health and everyday life
Data Analyst
Intrado
Longmont, CO
02.2009 - 09.2011
- Effective daily communication maintained with supervisors and mentors
- Worked closely with sensitive 911 data and information
- Established strong working relationships with County Coordinators in Michigan
- Increased efficiency through close coordination and communication with colleagues to meet short-term and long-term targets.
- Effectively facilitated interdepartmental communication
- Proficient in utilizing Excel, Google docs, and various communication platforms
- Enhanced communication with 911 dispatch to ensure efficient response times and accurate information
- Worked closely with telecom providers to maintain the accuracy of confidential customer information
- Maintained documentation of all the processes related to Data Analysis
- Worked with internal teams to understand business needs and changing strategies
- Developed flow sheets for various processes and outcomes, enhancing productivity.
- Assisted in training new team members in specialized areas.
Cell Phone Technician
Verizon Wireless
Boulder, CO
01.2007 - 03.2009
- Delivered expert technical guidance and support to customers in troubleshooting, setting up, servicing, and fixing their mobile devices.
- Assisted customers in resolving data connection issues on their mobile devices
- Diagnosed and resolved hardware and software issues across diverse mobile devices.
- Handled and resolved customer complaints related to cell phone functionality with efficiency.
- Performed repairs on customer cell phones by replacing faulty parts like batteries and touch screen protectors
- Successfully completed full phone erasures, factory resets, and effective problem debugging on a variety of new and refurbished devices.
- Successfully installed new operating systems on various devices including phones, tablets, and laptops
- Showcased equipment to customers by explaining its use and addressing their inquiries and concerns
- Contributed to improving sales performance by offering support and recommendations to customers.
- Provided guidance to customers in their choice of phone plans
- Collaborated closely with phone technicians and sales associates
Emissions Technician
Air Care Colorado
Stapleton Co, CO
01.2005 - 01.2007
- Utilized excellent interpersonal skills to assist customers from various backgrounds and cater to their specific requirements
- Provided exceptional customer service by effectively handling phone inquiries, demonstrating strong communication skills and problem-solving abilities.
- Effectively communicated emission test findings to customers, providing guidance on required actions
- Collaborated closely with management to ensure efficient cashing out procedures and closing operations
- Worked in harmony with team members to enhance customer satisfaction
- Handled payment transactions as the only cashier in one of the busiest and largest emission testing centers
- Performed outdoor tasks in various weather conditions and extreme temperatures
- Demonstrated professionalism, extreme caution, and care while handling and driving customer vehicles
- Conducted emissions testing on vehicles of various sizes and ages using specialized equipment
- Demonstrated proficiency in locating and analyzing vehicle's OBD components for testing purposes
- Conducted VIN inspections for newly arrived vehicles at CO residence
- Maintained sanitary conditions in facilities and customer booths
Education
High School Diploma -
Brighton High School
Brighton, CO08-2004
Some College (No Degree) -
University of Northern Colorado
Greeley, COSkills
- Excellent writing skills
- Thrives in Teamwork and Collaboration
- Able to adapt to change
- Great interpersonal, listening, dialectic, and formal communication skills online and in person
- Attention to Time Management
- Has homeschooled for 8 years with Classical Conversations and is committed to homeschooling through high school
- Has tutored FE 6 years, Directed CH A 1 year and will Direct CH B for the 2024/25 school year
- Intermediate knowledge of Classical Christian Education, Classical Conversations’ academic programs, and sales team processes
- Basic proficiency in MS Word, Excel, Outlook, Google Slides and PowerPoint software programs
- Able and Determined to meet delivery deadlines
- Able to travel up to 2 weeks a year
- Highly organized
- Attention to Detail
- Willing and able to learn how to use new technology and programs
- Team player
- Strives to possess Grace, Humility, Integrity, Diligence, and Excellence- Classical Conversations GHIDE core values
- Enjoys and flourishes in writing tasks
- Flexible schedule
- Creative Idea development
- Dependable and Cooperative
- Enjoys learning and developing new skills
- Have planned, promoted, hosted and executed several large events such as a STOA Speech and Debate Family Picnic ( 75 people) my Parents 50th Anniversary party (150 people) a large Family Reunion (200 people) several large Family and Friend Birthday Parties (65 people) and participated in several church events (local Backpack drive, Family Dinners, Family Game Nights, event planning )
Timeline
Program Director
Classical Conversations Inc.
08.2023 - Current
Support Representative
Classical Conversations Inc
01.2020 - 10.2022
Classical Conversations Class Tutor
Classical Conversations Inc
08.2017 - 07.2023
Jazzercise Instructor
Jazzercise
01.2012 - 07.2014
Data Analyst
Intrado
02.2009 - 09.2011
Cell Phone Technician
Verizon Wireless
01.2007 - 03.2009
Emissions Technician
Air Care Colorado
01.2005 - 01.2007
High School Diploma -
Brighton High School
Some College (No Degree) -
University of Northern Colorado