Melissa Vijil
Orlando
Summary
Dedicated and service-oriented professional with over 20 years of experience in office administration, team leadership, and client service. Proven track record of optimizing workflows, training and mentoring staff, and delivering high-quality support in fast-paced environments. Skilled in resolving operational issues, improving productivity, and ensuring compliance with company processes and industry regulations. Adept at cross-functional collaboration and known for maintaining professionalism and confidentiality. Seeking to contribute expertise to a Senior Client Service role that values leadership, service excellence, and strategic execution.
Overview
39
39
years of professional experience
Work History
HR & Operations Coordinator
Elite Steam Inc.
Orlando
03.2024 - Current
- Lead the hiring process for new technicians, including screening, interviewing, and onboarding to ensure smooth team integration.
- Managed employee records and coordinated payroll processes to ensure accurate compensation and compliance.
- Oversaw scheduling and dispatch of technicians for service calls, ensuring timely and effective operations.
- Provided customer support by setting up new client accounts, handling service agreements, and configuring operational setups in Venterra Systems and OPS.
- Maintained clear communication between field staff, office personnel, and management to ensure alignment and efficient problem-solving.
- Developed and maintained onboarding materials and internal guides to streamline training and support team development.
Office Manager & Financing Manager
ACV2 Air Contractor
Orlando
01.2023 - 02.2024
- Provided real-time support and direction to clients and internal staff regarding operational procedures, scheduling, and policies.
- Coordinated technician dispatch and service scheduling, ensuring timely and efficient service delivery.
- Facilitated training and onboarding of new employees; created materials to support continuous learning and system enhancements.
- Monitored workflows and proactively addressed delays or issues, improving service efficiency and client satisfaction.
- Developed and maintained internal guides and documents to streamline training and ensure team compliance with updated protocols.
- Assisted in employee coaching and served as a mentor to support skill development and cross-training.
- Resolved client and internal issues professionally, escalating concerns and implementing long-term solutions.
- Managed sensitive information with discretion; ensured data security and accurate records management.
- Led initiatives to improve productivity and streamline communication between departments.
Financing Manager
ACV2 Air Contractor
Miami
02.2020 - 12.2022
- Provided real-time support and direction to clients and internal staff regarding operational procedures, scheduling, and policies.
- Coordinated technician dispatch and service scheduling, ensuring timely and efficient service delivery.
- Facilitated training and onboarding of new employees; created materials to support continuous learning and system enhancements.
- Monitored workflows and proactively addressed delays or issues, improving service efficiency and client satisfaction.
- Developed and maintained internal guides and documents to streamline training and ensure team compliance with updated protocols.
- Assisted in employee coaching and served as a mentor to support skill development and cross-training.
- Resolved client and internal issues professionally, escalating concerns and implementing long-term solutions.
- Managed sensitive information with discretion; ensured data security and accurate records management.
- Led initiatives to improve productivity and streamline communication between departments.
Financing Manager
Solar Bear Services
Miami
07.2016 - 02.2020
- Offered tailored financing options for HVAC installations while ensuring regulatory and financial compliance.
- Supported customers through complex service processes, maintaining open communication and ensuring satisfaction.
- Managed daily workflows and team assignments to improve productivity and efficiency.
- Contributed to the onboarding and training of new staff, enhancing operational readiness.
- Drafted reports and performance updates for leadership review, highlighting team outcomes and project progress.
- Participated in special projects to optimize internal processes and client interaction systems.
Store Manager
White House Black Market
Miami
01.2009 - 07.2016
- Led a team of sales associates and assistant managers, providing coaching, performance feedback, and professional development.
- Implemented systems to improve inventory accuracy and store operations.
- Developed and maintained training documentation for in-store staff to support onboarding and operations.
- Ensured exceptional customer service standards were met consistently across all shifts.
- Identified performance issues and collaborated with team members to resolve inefficiencies.
Store Manager
New York & Company
Miami
01.1996 - 01.2009
Store Manager
Frenzy
Miami
01.1993 - 01.1996
Office Manager
Lorkast Inc
Miami
01.1987 - 01.1993
- Oversaw administrative operations, document management, and customer service.
- Trained and supervised office staff to ensure operational efficiency.
- Maintained accurate records and improved communication procedures among internal teams.
Education
Certificate - Crime Justice Administration
Miami Dade College
Miami, FL08.2015
Associate of Arts - Crime Scene Investigation
Miami Dade College
Miami, FL06.2015
GED Diploma -
06.2009
Skills
- Staff Training & Mentoring
- Workflow Optimization
- Client Communication & Support
- Cross-Functional Team Collaboration
- Conflict Resolution & Problem Solving
- Process Documentation & Reporting
- Office Management
- Systems & Application Navigation
- Strategic Planning
- Regulatory Compliance
References
Available upon request.
Timeline
HR & Operations Coordinator
Elite Steam Inc.
03.2024 - Current
Office Manager & Financing Manager
ACV2 Air Contractor
01.2023 - 02.2024
Financing Manager
ACV2 Air Contractor
02.2020 - 12.2022
Financing Manager
Solar Bear Services
07.2016 - 02.2020
Store Manager
White House Black Market
01.2009 - 07.2016
Store Manager
New York & Company
01.1996 - 01.2009
Store Manager
Frenzy
01.1993 - 01.1996
Office Manager
Lorkast Inc
01.1987 - 01.1993
Certificate - Crime Justice Administration
Miami Dade College
Associate of Arts - Crime Scene Investigation
Miami Dade College
GED Diploma -
Similar Profiles
Alexis BarberAlexis Barber
Primary Dispatcher at Elite Steam IncPrimary Dispatcher at Elite Steam Inc
Charles UlloaCharles Ulloa
AC Installer at Elite A/CAC Installer at Elite A/C
Zaley PackettZaley Packett
Carpet Cleaner at Steam Magic Carpet & UpholsteryCarpet Cleaner at Steam Magic Carpet & Upholstery
Deafa AfrinDeafa Afrin
Lead Teacher at Young Innovators AcademyLead Teacher at Young Innovators Academy
Jessica VelascoJessica Velasco
Customer Service Representative III at MedtronicCustomer Service Representative III at Medtronic