Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Vijil

Orlando,FL

Summary

Experienced Office Manager with 20+ years of expertise in office administration, team leadership, and operational coordination. Proven success in streamlining workflows, managing staff, and delivering efficient office support in fast-paced environments. Skilled in scheduling, payroll, vendor coordination, and cross-functional communication. Adept at maintaining compliance, resolving issues quickly, and supporting company growth. Seeking to bring strong organizational and leadership skills to the Office Manager role at NFI Industries.

Overview

39
39
years of professional experience

Work History

HR & Operations Coordinator

Elite Steam Inc.
Orlando, FL
03.2024 - Current
  • Lead hiring, onboarding, and payroll processing for staff, ensuring compliance and accuracy.
  • Manage scheduling and dispatch of technicians to maintain service efficiency.
  • Provide customer and client account support, ensuring smooth service agreements.
  • Develop training materials and internal guides to support team development.
  • Foster clear communication between field staff, management, and office personnel.

Office Manager & Financing Manager

ACV2 Air Contractor
Orlando, FL
01.2023 - 02.2024
  • Directed office operations including scheduling, dispatch, payroll, and customer support.
  • Supervised staff onboarding and training; developed resources to improve performance.
  • Coordinated cross-department workflows to enhance service efficiency.
  • Managed sensitive employee and client records with discretion.
  • Implemented process improvements to boost productivity and client satisfaction.

Financing Manager

ACV2 Air Contractor
Miami, FL
02.2020 - 12.2022
  • Coordinated technician scheduling and office workflows to ensure timely service delivery.
  • Mentored and coached staff for professional growth and cross-training.
  • Created documentation to streamline processes and maintain compliance.
  • Resolved client concerns with professionalism and implemented long-term solutions.

Financing Manager

Solar Bear Services
Miami, FL
07.2016 - 02.2020
  • Managed financing options for HVAC services while ensuring compliance with regulations.
  • Supervised office workflows, team assignments, and staff onboarding.
  • Maintained client satisfaction through proactive communication and support.

Store Manager

White House Black Market
Miami, FL
01.2009 - 07.2016
  • Managed daily store operations, staff training, and team leadership.
  • Oversaw payroll, scheduling, and inventory management.
  • Ensured consistent delivery of customer service excellence.

Store Manager

New York & Company
Miami, FL
01.1996 - 01.2009

Office Manager

Lorkast Inc.
Miami, FL
01.1987 - 01.1993
  • Oversaw administrative operations, scheduling, and office communication.
  • Trained and supervised office staff to improve efficiency.

Education

Certificate - Criminal Justice Administration

Miami Dade College
Miami
01.2015

Associate of Arts - Crime Scene Investigation

Miami Dade College
Miami
01.2015

GED Diploma -

01.2009

Skills

  • Office Management & Administration
  • Staff Training & Mentoring
  • Scheduling & Dispatch Coordination
  • Payroll & Records Management
  • Workflow Optimization
  • Vendor & Client Communication
  • Regulatory Compliance
  • Cross-Functional Team Collaboration
  • Conflict Resolution & Problem-Solving

Timeline

HR & Operations Coordinator

Elite Steam Inc.
03.2024 - Current

Office Manager & Financing Manager

ACV2 Air Contractor
01.2023 - 02.2024

Financing Manager

ACV2 Air Contractor
02.2020 - 12.2022

Financing Manager

Solar Bear Services
07.2016 - 02.2020

Store Manager

White House Black Market
01.2009 - 07.2016

Store Manager

New York & Company
01.1996 - 01.2009

Office Manager

Lorkast Inc.
01.1987 - 01.1993

Certificate - Criminal Justice Administration

Miami Dade College

Associate of Arts - Crime Scene Investigation

Miami Dade College

GED Diploma -

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